Lenovo ThinkPad X130e

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Is anyone able to get True Image 2012 to work on a new PC? I'm experiencing a string of failures.

I currently have a tech support case open from last weekend because I can't get True Image 2012 to work reliably with a new Dell Vostro 260. Case 01505364. I've had a tech remotely connected to my computer for a long time, then uploaded photos of screen shots to the Acronis FTP site. After a week I'm still waiting for support.

Today I tried to make a factory image of a new Lenovo ThinkPad X130e. I tried True Image 2011 and it said it was going to take a couple of hours. I left it going for quite a while, but it didn't look like it would complete in a reasonable time.

I then tried True Image Home 2012. The boot CD came up with a text-based screen I've never seen before. I hit "1" for True Image and it started to load with the Acronis logo (which I noticed was skewed), but then the CD stopped and it just sat idle for over a half hour.

These are both popular computers from big name companies. Why is True Image not able to operate reliably on them?

Why aren't their patches? It looks like the last update to the boot CD was back in December. Am I missing something?

Why haven't I heard anything from Acronis on Dell case in a week's time?

Sat, 03/03/2012 - 16:51
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Hello David,

Thank you for your post.

I am very sorry to hear about this issue. I found your case in our system and it has been forwarded to our Expert team. For your convenience you can check the case status from your Acronis web-account.

Unfortunately it is not clear at the moment why the bootable media fails on your machine, that is why your case was escalated. We are very sorry for the inconvenience.

We release regular updates of our software, the last one as you correctly pointed out was released on December 27th 2011. We are working on a new update and we will post an announcement as soon as it is released.

I will check to make sure that you receive an update from us for this issue.

We have a special sticky thread for questions about our Support team which is located here, you can post your additional questions there.

You can always contact me directly if you need additional assistance.

Thank you.

Wed, 03/07/2012 - 13:03
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