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Local FTP to Cloud Backup

Thread needs solution

Hello.
I need to backup my files from my local ftp (usb hdd is connected to smart router) to Acronis cloud.
Is that possible? How to do that?
When I try to do so, Acronis fails with no error number or description.
It looks like I cannot use FTP as a source, because backup from local hdd to cloud works fine. Is that a limitation of a trial? Will I can, when I buy full version?
Thank you for your answers.

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It is not a limitation of the trial. Backing up files is supposed to work from network shares, but it doesn't work for me for example. I am not surprised that backing up files from FTP servers doesn't work either. Backing up disks works only for local disks.

So, it's a bug. What does the official support say? Did someone write them? And of course I'll write by my self.

Added:
OK. In my case it seems not to be a bug.
https://kb.acronis.com/content/11853
However, I was told by support that it should work.
I prefer to believe to the article. And only way I have is to wait. Unfortunately.

Maybe support didn't quite undertand you were trying to backup data from a FTP server, not to a FTP server...