Location of True Image 2015 Backup Log files
I've seen the list of stuff removed from TI2015 and have to say most do not affect me in any significant way, with one exception. The ability to easily view log files is important to me because I support numerous family members and clients for whom I've installed TI products over many years. TI2015 is a huge departure, and other bugs aside, some missing features will be missed by long-term customers. I need to see log files when backups fail, period.
I should not have to hunt for such information. Acronis, are you listening to your customers or just GFing them?
Anyone out there know where the logs are stored, if at all?
Thanks gang.
The general folders for the log files, script files (backup tasks) , database (history files) can all be found (at least in Win 7) at
c:\programdata\acronis\trueimagehome
The log file which appears in the email notification appears to be
service_date and time your your backup completion.log
Log files are not readily available, in 2015; however, if you include validation in your backups, and notification (email report), the e-mail includes a log file!
Hello Everyone,
in Acronis True Image 2015 logs were removed from GUI, instead we improved backup status representation and smart error reporting system which is much more convenient for average home user.
However, if you want to see log files you can easily find them following this article.
Thank you.
Anna, that article says that for my Win 8.1 system, I should look for: ProgramData\Acronis\TrueImageHome\Logs
But, I can't find that path: I do find: C:\Program Files (x86)\Acronis\TrueImageHome
but in that directory I don't find "logs"
Joe
Joseph,
Are you saying you do not have a
C:\programdata\ folder
or are you saying you donot have a
C:\programdata\Acronis\ folder
You may have to allow your system folders to be seen:
Control Panel/Folder Options/View and check "Show hidden files"
Grover, I didn't have system folders visible- so now I can see the logs, though they aren't as easy to understand as the log info that was available to previous versions of the program, so I do suggest ATI brings back the old feature.
thanks again!
Joe
I agree with other posts...the log function was valuable to me to easily see what had occurred, when, and how long a particular job took.
Current TI 2015 methodology does not make sense. Please bring back log function.
This may help. Note last posts at this link.
https://forum.acronis.com/forum/82844
Wow -- taking away the log file from the GUI is a HUGE downgrade IMO. Acronis, you really need to rethink this.
Wow -- taking away the log file from the GUI is a HUGE downgrade IMO. Acronis, you really need to rethink this.
Right- I suppose they're thinking that they want a nice Win 10 UI. But, the sort of people who use a program like this are not ordinary computer users- they are more advance in technical skills and prefer the older UI.
One of the things bugging me the most is that when I bring up the program and look for which of many backups to initiate- I can't see the full name of the backups. This is lame!
I haven't yet downloaded the latest ATI 2015 version- but I keep getting pestered by a pop up in my tray about it. I presumed it addressed the problem with certain USB 3 external drive access- but other than that, any other reason to download that new version?
Joe
I was using TI 2012 and was pestered about that when I tried to move to Windows 10, so I decided to try TI 2015. Needless to say, I like TI 2012 much better! Not only did they take away GUI access to the logs, but no more favorites and there does not seem to be a way to sort the backup list. Slick interface, yes, but I agree about that not being important to most who use it....give us the functionality first and foremost!
Anyone have any recommended alternatives to TI for disk cloning, disk imaging and file/folder backups? I could care less about the other fluff.
I was using TI 2012 and was pestered about that when I tried to move to Windows 10, so I decided to try TI 2015. Needless to say, I like TI 2012 much better! Not only did they take away GUI access to the logs, but no more favorites and there does not seem to be a way to sort the backup list. Slick interface, yes, but I agree about that not being important to most who use it....give us the functionality first and foremost!
Anyone have any recommended alternatives to TI for disk cloning, disk imaging and file/folder backups? I could care less about the other fluff.
Bob, I've started checking out Norton Ghost- it's a comparable product, I think.
Joe
So now you are only catering to the "average" home user?
Well, just bravo. You first irritated me when you removed the ability to view previous backups and remove bad ones. Now you expect your customers to boot off a disk to remove a backup? LMAO!
And you remove the logging from the GUI? Are you brain-dead? The feature was already there, so you created more work by removing it from the code. I gotta say it is very interesting to watch a company dig its own grave. But hey, have at it. There's plenty of other BU software on the market. Bye Acronis.
So now you are only catering to the "average" home user?
Well, just bravo. You first irritated me when you removed the ability to view previous backups and remove bad ones. Now you expect your customers to boot off a disk to remove a backup? LMAO!
And you remove the logging from the GUI? Are you brain-dead? The feature was already there, so you created more work by removing it from the code. I gotta say it is very interesting to watch a company dig its own grave. But hey, have at it. There's plenty of other BU software on the market. Bye Acronis.
Drop Acronis and get Macrium Reflect- MUCH better. You can download a version that does almost everything most people need- for free.
Joe
I could not agree more...I really like Macrium Reflect and dumped Acronis for it sveral months agao. It reminds me of True Image before Acronis ruined it. Take note Acronis -- you are losing customers.
Just wanted to say thanks again for the recommendation on Macrium. It works so much better/faster than Acronis and contains none of the headaches.
AND ITS FREE! :D :D :D
I will certainly be sharing this with others to keep them away from Acronis.
I use both products (actually a few others too since I want to diversify my data backups as much as possible), but Acronis has always been my go-to. Trust me, Macrium, Paragon, AOMEI, Easeus, Retrospect, Clonezilla, Crashplan, "enter name of product here", all have their own problems. Just check their user forums if you don't want to take my word for it.
The reason that a "new" backup product may work better initially is simply that it's new. It hasn't had in-product updates or been with the system through OS upgrades and other application changes that bring their own set of issues. Overtime, the "newness" will wear off at some point and something won't work quite right anymore.
I'd say use what works best for your situation, as being able to backup and restore is the goal. But, if you think that Macrium is the end-all-be-all for backup woes, give it time. Acronis and Macrium both do some things great, but both have issues too. And the free version of Macrium, although it can do a decent job and is suitable for certain scenarios, is not capable of some basic features that many users want in a backup product. To get these features, you still have to pay for them:
- encrypt backups with a password
- incremental backup schemes
- file/folder backup scheme
- restore to different hardware
- forum support beyond one year
Just wanted to say thanks again for the recommendation on Macrium. It works so much better/faster than Acronis and contains none of the headaches.
AND ITS FREE! :D :D :D
I will certainly be sharing this with others to keep them away from Acronis.
I eventually paid for it because you need to to comment in their forum.
Though their forum has complaints/issues, not nearly as many as Acronis. I keep Acronis for 2 reasons.
1. I prefer it for backing up any really large collection of "files/folders" such as my MS Office, which is over 10,000 files- since it seems faster for this function compared to Macrium.
2. I like to backup my 2nd internal drive to my external drive. But, the 2nd internal drive has Macrium backups of my boot drive and Macrium cannot ignore any file types for a drive backup whereas Acronis can ignore any file type- so it can ignore all the Macrium backups on that 2nd internal drive- I do this just to keep the drive backup smaller. In the Acronis forum - some people have suggested it's not a good idea to do a disk backup and ignore some file types- but it seems to work just fine.
Joe