Lost permission/restore files & folders
After a format/install of Windows Vista I proceed to recover my files & folders to there original location. I now have no permission to access any files on either user account and I see no opportunity to enter a password. Even the network is denying permission.
The file was password protected when created using Acronis.
It's not an Acronis issue. It's a Windows permissions issue. You need to user Properties | Security to give your Windows user account full rights on those files.
Is that procedure easy to explain? How is it done?
Thank you.
To change user permissions you need to have Admin properties yourself, which you probably do if your system is a home installed one.
Find the file or folder that is preventing access, right click on it and select 'Properties', from the properties form select 'Security'. Click on the 'Advanced' button towards the bottom of the form, click on 'Add' and make sure the inherited properties tick box is ticked just beneath the button. After pressing 'Add', a new form will appear, type in your current user name in the white box (which will be empty). to check everything is Ok so far click on the 'Check Names' button, if all is well it will add the computer name to your user name if you've made a mistake it will tell you, you don't exist! :) Now, just click the OK button, Windows should now start changing all the security identifiers to your new user log on ones.
Once it has finished, just OK out of the various forms until you are back to the desktop. Your files should now be accessible.
That sounds easy enough but may I ask, this is a complete backup of all files and folders for two user accounts which would be the proper folder to click? Each user folder?
Thanks again
Ed
Yes each user folder or if it is just the contents of My Documents you need to get to, just that one, assuming you can drill down to that with your current problem. It will take some time for Windows to change the SSID of the files especially if there are many subfolders.
Well thank you very much, I'll give it a go. I have a related question I'll post in a new thread.
Ed
Well it didn't work. Now I'm trying to right click on a user's folder, click security, then it won't let me go any further saying I do not have permission for access.
Do you not see the UAC icon (shield icon) on the permissions Edit button? CLicking it should trigger the UAC elevtion prompt, at which point you'd enter the Admin password.
No matter what this makes True image useless for a back up program, so many issues.
It's not an Acronis issue. It's a Windows permissions issue.
I hate to tell you, but even if you'd restored files from a backup using regular Windows methods, you might still be unable to access them as you wouldn't yet have permissions for them. This was a common issue by users after Vista came out, since Vista and Win7 are much stricter about enforcing permissions than XP was.
Do you not see the UAC icon (shield icon) on the permissions Edit button? CLicking it should trigger the UAC elevtion prompt, at which point you'd enter the Admin password.
There is a button with UAC shield that says to continue when I click it says I have no access.
What exactly is the message? Use Snipping Tool to take a screenshot.
I don't have access to it any more. When I clicked Security what opened looks nothing like when I normally click that tab. It's almost all white, says something like "you need administrative rights to proceed. There is a button with the shield on it that says continue. When I click it I get a "bong" and a red flag saying I'm denied to proceed.
That should be the point of UAC elevation, at which point a dialog box would allow you to enter the Admin password.
My guess is that I do not have administrative rights even though I created both users as an administrator. It gives me no option to enter a password or anything.
Even an "administrator" account runs as a standard user, until administrator rights are required. At that point, UAC elevation provides a dialog box for entry of administrator password. Check your UAC settings to see what level it's set at.
Sorry but I don't understand.
Edward,
Do you have the image mounted or are you using True Image Explorer?
This is absolutely discussing. I can't believe I've paid so much for this produce and nothing but headaches. I haven't had time to talk about all the crashing the program does. I'm trying to talk to acronis support now. They say my product has expired. I bought it 2 weeks ago. They want info typed in that's so difficult to find etc., etc. I just want to recover my files. Never had this problem with windows backup, never.
Thank you,
Ed
Edward,
Do you have the image mounted or are you using True Image Explorer?
I don't know what you mean. I installed the files and folders to their original location after I created both users as was previously.
I don't know what you mean. I installed the files and folders to their original location after I created both users as was previously.
I though you were trying to open these files from within the image, however what should work there should also work on your PC.
Could you post some screenshots of what you are selecting and what you see when you click on the security tab including where you have clicked on Advanced off of the security tab form.
This PC doesn't have any group policies attached to it from an IT department by any chance?
What edition of Vista do you have?
I just noticed you said the file was password protected when you made the backup, could you give more detail
As I'm sure you can appreciate it is difficult when none of us on this side of the forum can actually see or be there with you.
I do appreciate that and I do thank you guys. My frustration is with many little quirks in this program, the difficulty in getting support and the simple fact that it should not be this complicated. We need to have confidence in our backups, that they can be recovered when needed. I don't have that.
But I put my image back so I do not have the ability to see that error again, sorry. When I right click properties on the folder that contains all files of one user, and then I click the security tab, I do not see all this info that is normal (See attachment) but it's all white with a small caption that says I will need administrative rights to continue. There is one button that says Continue and has the UAC shield on it. It's the only button so when I click it, it says access denied.
When I create the backup through Acronis I password protect it, it asks for the password when I restore.
No group policies, it's a home computer.
Ah, i figured out a way to snip that window. This is what I kept getting. I tried switching user, I tried creating a password for the user, re-booting, nothing. When I right click on the folder that was restored to it's original location, and then click the security tab I get this (see attachment). I've tried everything there, all I get is the "bong" and a red error flag saying that I don't have privileges.
Edward,
Could you please post a further snipshot of what permissions are shown with 'pfl04' highlighted. that is the one that is causing problems?
I see you have an unknown account on your laptop, this normally shows up when one installation of Windows finds files belonging to another installation of Windows which it doesn't know what to do with.
As an aside could you open a command prompt with Admin authority and type in whoami/all , this should throw up a number is SSID's check to see if the mystery account is listed.
This mystery account might well be the one that is causing your problems, but before we fiddle with this I would suggest making a complete disk image of your system. My inclination is to take control of this mystery account, but I will check with other windows knowledgable persons before suggesting you attempt this.
Which is the account that you are logged on as? If Ed's laptop is this a restricted user account or standard user that has limited Admin permissions?
If you log in under the actual Administrators account you have there are you able to take ownership of the files?
I haven't played with Kindle files, I hope they don't have some form of DRM related to the PC they are downloaded onto.
You didn't mention if you have Vista Home, Pro, Ultimate.
Sorry Colin, I'm trying to be clear, guess I'm not. The first image I sent was just an example. I'm running my computer back at normal now having restored a disk image. Everything is fine now. The second image is also an example from my computer as it is now trying to show you what the window looked like.
I have two user accounts, pfl04 (administrator) and Ed's Laptop (standard user). So I made a back-up of all files and folders for both users. I formatted the hard drive/installed Vista x64/re-created both user accounts (both as administrator)/installed True Image 13/installed my "files and Folders" back up to the original location/ re-booted and then I had no access to any of the files. So when I right click on the "Users" individual files, whether it was "pfl04" or "Ed's Laptop" didn't matter, I received that second image's warning and could proceed no further. My computer is not set up that way now. I couldn't do anything, so I recovered an image that I also saved and all works fine now. These snapshots are just examples.
I logged into both accounts, back and forth, trying to find an answer, nothing worked.
Your fresh install created a brand new user account, and you created another. The files on the external drive are owned by a user account from the previous installation, and that account no longer exists. Even if that account had the same username as a new account, they are different accounts with different SIDs. Again, that's a Windows thing not an Acronis thing. I saw the same result when I did a clean install.
What I don't understand is why you don't see the UAC elevation dialog box to enter a password. Does Control Panel\User Accounts and Family Safety\User Accounts show your current account as having administrator privileges?
Turns out it was an Acronis issue not a Widows issue after all. What I needed to do before I recover the backup was to go into Choose Restore Options screen of the Recovery wizard, select "Set the options manually." Select File level security settings and uncheck the Restore files preserving their security settings option.
I would think with all the novice windows users out there and their need to be able to recover data if necessary that this info would be up front, simple and clear. What a hassle!