Message Received - "Failed to Consolidate Backups." This alone is not enough info for me to proceed.

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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My testing of TIH 2010 continues. Today I received a warning message in the log (with a yellow triangle) saying just that. But it did not tell me why, so there is not enough information for me to even venture a guess as to what to do. It also does not tell me if the backup was successful or not.

Where can I go to see the extended message or reason telling me the precise reason for consolidation failure? And did the consolidation failure lead to a failure of the incremental backup and maybe even a corruption of the entire Full/Incremental generation? It's sort of important, you know...

Finally: Will Acronis please consider including extended information in the message text or prose so that the end-user won't be forced to waste time posting a thread in the support forum?

I am using Windows 7 64 Bit, and this was an automated task. By the way, the partition being backed up was a data-only partition; no OS or applications are on this partition.

Thanks in advance.

Sun, 06/27/2010 - 18:55
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Update:

I disabled consolidation for that task. I also decided to begin a fresh full/incremental generation, just to be safe.

But the initial problem has not been addressed, namely, more detailed messages, and the answers to my questions regarding the integrity of the generation upon such a failure. Any info or even wild guesses would be appreciated.

Thanks!

Tue, 06/29/2010 - 23:03
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello BIF,

Let me help you.

In order to investigate the issue and to provide you with a solution we need some additional information. Could you please collect AcronisInfo tool output and submit a request to support?

Additionally, I have forwarded your request regarding the extended information in log files to the responsible department. Probably this feature will be implemented in future versions of Acronis True Image.

In order to check the created backups integrity, you can validate it. Please see Chapter 19.1 of the User's Guide for more information.

Please reply to this thread if you have any additional questions.

Thank you.

Mon, 07/05/2010 - 10:21
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 4
Comments: 7

Hello Ilya:

I get "Access Denied" when attempting to go to the AcronisInfo Tool Output link, even when I log on with my userid and password.

In addition to the problem noted in my original post, TIH 2010 seems to hang when trying to consolidate a backup. I currently have one seemingly stuck at 50% complete and it has been like that for over an hour. The task DOES seem to be running in the background; in the Windows 7 "Resource Monitor, it appears that the task "TrueImageHomeService.exe" is in fact writing data to the TIB file with the funky consolidated name (for example, Mybackup_60BBCF3A-975F-45B6-92B5-E8C926DA93471.tib).

The partition has 170 GB of data, but it still seems like consolidation should not take this long. I really need to be able to shut my system down from time to time!

UPDATE: The "Consolidation" finally finished, but it took 6 HOURS and it did not consolidate "all" of the TIB files associated with that generation. That is not at all desirable, especially since a new full backup would have only taken a fraction of the time (about 30 minutes) and would not have appreciably delayed me from rebooting my system. I will need to re-assess whether or not I should use the consolidation feature, because it does not seem to function very well.

Wed, 07/07/2010 - 06:19
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Posts: 4
Comments: 23

Consolidation error without error number – unsolved problem.

Since a few days I get error messages after backup & validation in Acronis log like:

Information 05.08.2010 20:12:37 Backup-Archive-Consolidation “System_C_05.08.2010.tib” Target: “System_C_05.08.2010_.tib …
Error 05.08.2010 20:12:38 Backup-Date not found.
Error 05.08.2010 20:12:38 Backup-Date not found.
Error 05.08.2010 20:12:38 Action closed with errors.

Two Consolidation options are selected: ‘older than 14 days’ or ‘greater than 120 GB’. System: Windows 7 Ultimate 32-Bit (German) and TIH 2010 Build 7046. Free on Backup disk: ~300 GB; System_C Backups (14 days complete & incremental): ~91 GB.

Fri, 08/06/2010 - 08:53
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Posts: 287
Comments: 535

Joachim,

I agree I have had this happen on may occasions.

BIF,

The log files sadly lack a whole host of information that would make the work of the Acronis support staff a lot easier. Write stuff correctly translated with useful information to a log file is so simple to do I really do hope that this is fixed soon - then we will be able to find the real reasons for failures we see on our systems.

Updated with attachment 2010-08-07 18:10

BIF,

Murphy's law applies soon after posting I had a failure :-) See attached log file.

Sat, 08/07/2010 - 17:10
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