Mounting backup image - wrong file/folder icons
Hi,
working with the brand new TI2010 release I immediately tried to mount a previously created (TI2010) image. First the used icons which are shown in the explorer are not really Windows 7 alike. See the first two attached images.
What annoys me more it the fact that folder icons do not show properly, see attached screen shot #3. The icons used are way too small and are not correct. Why not just use the default Windows 7 folder icon instead of this one? Of course this is just a minor issue, however it is not very convenient when trying to identify which of the items in the list is a folder and which not.
I may be wrong, but TI2009 did a better job at this point. I'm currently running Windows 7 RTM build 7600 Ultimate.

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Hi Bruce,
sorry for the confusion, about the two terms! I meant when double clicking an image file, Windows 7 shows up the file icons inside Windows Explorer in a wrong way.
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If you double-click on the hard drive icon does it open up and display the folders using a Windows icon or is that what your image #3 represents? Very strange.
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Yes, indeed, it shows image #3 when double-clicking on an image file. I will boot today my Windows XP and see what it will show when performing the same steps.
I will report back!
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OK, here I'm again!
I've now booted XP Pro running TI 2009 and double-clicked a 2009 TIB image file in Windows Explorer. The icons are correct. This means TI 2010 fails on performing the same task.
Edit: Mounting an image file with the internal TI 2010 mount tool works as expected!
So it's up to you Acronis to fix this for TI2010!
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Hello Micky and Bruce,
Could you please let us investigate the issue and collect the following information?
- Download the file from here;
- Run the downloaded file
- Send us the files created.
The gathered information will be put in adv_report.zip in the same folder, where the AcronisInfo was saved.
Running AcronisInfo may take up to 5 minutes.
Also, please collect the screen shots you made earlier. Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the issue appears and the link to this thread. We will do our best to investigate the problem and provide you with a solution.
Thank you.
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such an old post and still in TI2017 not solved. What a shame
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Chris, this forum topic has been untouched since 2009 when the original posters were asked to provide information to help Acronis investigate the issue being reported, but no-one came back to do so.
If you have a problem with ATIH 2017 then please create a New Topic for this in the 2017 Forum and I am sure that we will try to help you with this.
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