move/rename archive under version 10.0 (build 4942)

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hi,

I am using True Image Home 10.0, latest build (4942) under Windows XP, Service Pack 3. Under Windows Explorer, I moved my old archive files to a new directory. Now when I try to explore the archive, TI states that it is not a valid archive. I found the following Knowledge Base entry which addresses my problem exactly, but the solution is for version 2010. How do I do this for my version?

http://kb.acronis.com/content/3886

Thanks,
Chris

More detail:

I always boot from the Acronis CD I created (again, version 10.0, latest build - 4942), and I always create full backups. I always save the backups to an external HDD (NTFS formatted) connected via USB 2.0 port. I did not create an official "Backup Location" within the app, I just created some new directories (from within TI) at the time the images were created.

My directory structure looked like this initially:
M:\disk images\keep\XP_SP3\(2 new archives)
M:\disk images\keep\(3 archives from Service Pack 2)

I booted into Windows, launched TI (version 10.0, build 4942) and attempted to explore these archives. In the Explore Backup Archive dialog box, when I selected a .tib file in the left-hand pane, the right-hand pane displayed the Description I had entered at the time the image was created. This worked properly for all five archives (so far, so good).

I exited TI, and under Windows Explorer, I created a new directory M:\disk images\keep\hp_xp_sp2 and moved all 3 SP2 archives into that directory. No complaints.

I re-launched TI (still within Windows) and tried to explore the archives once again. The archives that I did not touch were still fine, but the 3 archives I moved into the new directory I get the message "The selected file is not an Acronis True Image Home archive."

OK, so I figured I would move the files back to their original location under M:\disk images\keep. But I can't - Windows Explorer says "Cannot move : Access is denied." I rebooted and tried again. Same result. Perhaps the issue lies in the fact that the original directories were created using the (Linux-based) boot CD and the new directory was created under Windows?

Again, the Knowledge Base article mentioned above seems to address my issue exactly, but it is for version 2010 and does not work the same for 10.0. Does anyone have/know of similar information for version 10.0? How can I get TI to recognize the archives that I moved?

Thanks,
Chris

Thu, 06/17/2010 - 18:44
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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OK, a little more info to confuse the situation further:

When logged in as Administrator, nothing changes - same situation as above.

I mentioned above that I tried to move the files back to their original location under M:\disk images\keep but got an "access denied" error from Windows Explorer. Well, I tried copying one of the files to my C: drive. No luck...same error.

I booted off the CD (yes, yes, build 4942) and voila, TI recognized all the files as True Image Home archives, showed me the descriptions and everything. Unfortunately, when booting from the CD, I can't move or rename anything...only Validate, Restore, etc.

I understand that the boot CD is Linux-based and Windows is Windows, but what has this application done to my filesystem? Why can one version of the software recognize the files but the other version cannot? I admit that I caused the problem by moving the files, but if I'm not allowed to do that, shouldn't it be in the documentation somewhere? Why was I allowed to see these files in the first place? I can't see the files under "XP_SP3" (as I mentioned above), so why could I access those others?

It gives me comfort to know that I can at least use the files when booting from the CD (although I don't yet know if a Restore of the problematic SP2 files would actually be successful). But I cannot fully say that I am "computing with confidence". I mean, I'm not doing anything exotic here - moving an output file renders that file useless? I think Acronis ought to table all new features and focus on making what they currently have rock solid (and from what I understand, build 4942 IS one of the more solid versions). Simplify, people. And give some love to documentation, too! I like your software, but when something as simple as this causes a such a headache, it makes me wonder.

OK, rant over. Next up, I'll try uninstalling the software and see whether or not I can access/move/copy those files. And if so, what effect does that have when I re-install?

Sun, 06/20/2010 - 21:40
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Uninstalled all Acronis software from my system (Disk Director & True Image Home) and rebooted.

The only change is that under Windows Explorer, the icon for the files has gone to the generic icon, as expected.

I still cannot access the contents of folder "XP_SP3".
I still can access "hp_xp_sp2" and see the .tib files I moved there, and I still cannot move them anywhere.

I find this disturbing.

Sun, 06/20/2010 - 22:01
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 9

Gee, this forum sure is lonely! :)

Anyhoo...I figured out a workaround. I had a Xubuntu Linux 10.04 LiveCD lying around, so I booted off that. Plugged in my external drive (NTFS formatted by the way...did I ever mention that?). I was able to access ALL folders and files, including the ones I couldn't get to in Windows Explorer (see above). That was nice.

Going a little further, I created a new folder at the root of the drive and copied one of the .tib files into it. Once again, no problem doing that (yay!). I should note that the .tib file I copied over was one of those that True Image (under Windows) failed to recognize as a True Image archive.

I rebooted into Windows and - holding my breath - launched Arconis True Image. Lo and behold, it recognized the copied file in the new location as a valid archive and even let me "Explore" it!! And there was much rejoicing.

Pushing my luck, I copied the copy to the root of my C: drive (something I still can't do with the original) ... worked fine. Renamed it ... worked fine. Pointed True Image at this renamed copy of the copy...worked fine.

So in summary, I still have no idea what happened to the original directories and files created by TI to put them in such an unusable/inaccessible state, and I'm not very happy/confident about that whole situation, but at least I can get on with my life. I should be getting paid to do this. :)

Good night and have a pleasant tomorrow.

Tue, 06/22/2010 - 23:07