MSVCR80.dll or KERNELBASE.dll

Peter,
If you can not resolve this on your own, or with the help of any current or future posts here on the forum, you should contact Acronis support and open a case with them to help you get this resolved. You can contact support here: http://www.acronis.com/support/contact-us.html. Presale support is available to trial users.

(You may have tried these steps already)
Remove 2013 using Windows "Uninstall a Program"
Download and run the 2013 cleanup utility found here: http://kb.acronis.com/content/34876.
Delete all your user profile temp files.
Right click on the 2012 Trial installation file in Windows 8 "File Explorer", select Properties, General tab, and check to see if it is being "blocked" by Windows and remove the "block".
Install the 2013 trial again and retest.

In addition, check your disks for any errors using "chkdsk X: /r" (replacing "X "with your appropriate system drive letter(s)) typed from a command prompt without the quotes, and perfom memory diagnostics to check for any problems outside of the 2013 trial. You can use Windows 8 to check for memory issues. (Press the Windows Logo (Start) key to get to the "tile" screen and type "diagnose memory" without the quotes, click "settings", and then click "Diagnose your computer's memory problems" following the instructions presented).

James

Hi James,
Thank you for your suggestions. Especially the link to to the new cleanup utility.
I did everything (install, reboot, try, uninstall, cleanup tool and tem, chkdsk without errors, reboot, install) except checking Memory. Everything else works absolutely fine.

Could it be an issue with an SSD or AMD catalyst Drivers installed? Or more of a WinSXS problem?

I try support, but i get no products when i select trial, altgough i used my account to download the installer and request the trial key. No selection in this drop down:
"Please choose one of your registered products below, so we can help you with your technical question:"

Kind regards,
Peter

You would need to register your trial serial number in your Acronis account to be able to select it when using the support options.

This shouldn't be an issue with the SSD, as many people use SSD's and True Image with no problems.

Yes, it could be an issue with any drivers you have installed as well as possibly a Windows side by side issue.

Acronis will probably need you to run the Acronis System Report, but since you can not launch the Windows version, you could download the Acronis Rescue Media ISO from your account (After registering the trial serial number) and burn it to a CD/DVD.
Boot to the CD and then select the Acronis System Report. You would need to save the file to your hard drive or a USB connected disk / flash drive.

James

System report from a bootable media is not a replacement for a windows system report. You can generate system report as described in http://kb.acronis.com/content/2707 - with a separate utility in "For other products or if you cannot run the product to create the system report..." section.
As the application crashes, you will also need crash dump - http://kb.acronis.com/content/2192 . You also mentioned reboot - when does it occur?

I tired with 3 different versions:
ATIH2013_trial_de-DE.exe
ATIH2013_trial_en-EU.exe
ATIH2013_trial_en-US.exe

The reboots where between/before/after installations.
I cannot create App-Userdumps beacuse the App doesn't even start.

I have lots of Acronis processes running, but the Main program isn't starting (see attached screenshot:

PS C:\> Get-Process |where {$_.Product -like "*acro*"}

Handles NPM(K) PM(K) WS(K) VM(M) CPU(s) Id ProcessName
------- ------ ----- ----- ----- ------ -- -----------
248 12 2576 7428 117 2,61 5812 afcdpsrv
85 8 1252 6120 78 0,02 2100 schedhlp
85 8 1216 5408 78 0,00 7220 schedhlp
131 9 1772 5752 54 0,19 6720 schedul2
251 18 4840 12060 84 6,96 2492 syncagentsrv
106 21 2700 9428 83 0,11 3836 TibMounterMonitor
261 24 8048 12176 152 338,54 7020 TrueImageMonitor
263 24 8056 11112 152 223,72 8724 TrueImageMonitor

I created the AcronisInfo.zip and have a huge (18 MB) logfile showing some errors:
installer-F1FEAE27-979C-4E7F-A2BD-76C52DC3498D.log

App doesn't start and doesn't display 'application stopped working' dialogs, but only get "APPCRASH" reports?
You can use procdump http://technet.microsoft.com/en-us/sysinternals/dd996900.aspx with -w -ma switches ( to wait for a process to start) for TrueImage.exe process.

Ok, produces 88Mb dumpfile, 7zipped to 29 MB.
I'll send it to the support request once i hear from it.
Thank you.

Hello Everyone,

Thank you for your posts and your help Everybody.

Peter, I will send you a private message in a few minutes and provide you with an ftp link so that you can upload the reports. I will then attach the link to your support case and one of our Support Engineers will reach out to you shortly.

Please let me know if you have additional questions.

Thank you.