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Multiple Back Up entries when using Start Menu search

Thread needs solution
  • Acronis True Image 2010 Home (Build 5055)
  • Windows 7

As you can see in the screenshot there are two "Back Up" entries when you use the Start Menu search.

e.g. search for 'Explorer', there will be the 'Games Explorer' with one "Back Up" entry and the 'Internet Explorer' with two entries. 

Btw: File attachments are not working in Opera 10

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Hello Cyrill,

Thank you for choosing Acronis Disk Backup Software.

Could you please let us investigate the situation and do the following?

- Download the file;
- Run the downloaded file
The gathered information will be put in adv_report.zip in the same folder, where the AcronisInfo was saved.
Running AcronisInfo may take up to 5 minutes.

Also, please collect the same screenshot you posted here. Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the issue appears and the link to this thread. We will do our best to investigate the problem and provide you with a solution.

Thank you.