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My Acronis 2015 was and is deactivated automatically

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I got this Acronis True Image 2015 maybe a year ago. It was always installed on the same computer. However, yesterday, I found it is no longer working and asked me to activate. I cannot do online activation. Off-line activation told me it is already activated. I contact the customer support. Three people chatted with me have no clue what had happened. They said they will need to contact the "experts" but no one had got back to me yet. Mean time, I cannot back up my computer and they cannot provide me any emergency solutions. This is really a bad experience that I had never had before in my working with computers during past 35 years.
Hope someone on this board will give me some help. Is there any Acronis employee/experts reading this???

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It appears working now. So the problem must be on the server side, but why they didn't told me so.