My computer crashed.
I bought Acronis True Image 2015.
I hooked it up to my computer.
My computer crashed.
Today I spent 5 hours on the phone with a tech support person and we were unable to restore my data.
Bottom line: I spent $50 for the software, $20 for the service call. 5 hours of my time which is worth a fair amount. AND MY DATA IS STILL LOST!
I have no idea how this company claims to have a solution if they do not provide one.
Disgusting. I want my money and data back.
Lawrence Lepard
Wellesley, Massachusetts.

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I understand Acronis fails in your case, I just want to comment I had a similar situations, and I was able to recover the full HD image after a hard disk crash. For me, acronis worked well.
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The software does work quite well.
https://forum.acronis.com/forum/92037
There are many variables that can cause problems in a computer environment, both hardware and software related.
I would like very much to help but unfortunately I don't have enough experience or the time to devote to help others sort out their problem yet.....but I do know for certain that it is always best practice to TEST backups before a catastrophe strikes, and it will.
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The Acronis True Image software is excellent Backup software. I have used 2010, 2012, 2013, 2014 versions. and they backup well.
As their name suggests "True Image ", and that is what it does.
So, I would suggest to look for cause of crash instead of removing the software.
I will repeat same "There are many variables that can cause problems in a computer environment, both hardware and software related".
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