My first experience with Acronis

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So I've bought 2 new SSD disks from Crucial as they stated you also get a copy of Acronis True Image HD.

Great! In the box from the SSD there was a little note that said I have to go to www.acronis-com/en-us/promo/tihd-download and download the software. So I did.

There was also a 16 digit short key to register, so I installed the program and clicked on the "I have only short key" and got directed to a website where I had to fill out my name, email and so on. After completing this I got an e-mail with a registration code.

This works great, or so I thought, but the code didn't work. I tried to see if there was a version mismatch, but couldn't find any other versions then the one provided in the link (Acronis True Image HD 2014).

I tried to reply to the e-mail asking for help, but that e-mail doesn't go anywhere. So I logged into the site to connect to support and choosing from menus what software I was having problems with I got the message that I had support until april 2015, and that the Acronis True Image HD 2014 was no longer supported. I didn't get any other options to submit or contact support with this.

So I post it here.

Seriously: THIS SUCKS BIG TIME

How do you expect to get potential new customers when you treat ppl, even if it's OEM versions like this?

So I downloaded the latest version of the software (Acronis True Image 2015) that I could find, but my registration number i got doesn't work there either.

Thanks for nothing. :-)

Fri, 02/06/2015 - 11:27
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 124
Comments: 2669

Hello Olav,
thank you for your posting!
I'm very sorry to know that your experience was so frustrating and I'll do my best to clarify the situation.
The thing is, that Acronis Customer Central doesn't provide support for OEM versions of software, assistance is provided by OEM vendors themselves.
If the "activate" button is greyed out, most likely your serial number and installation file don't correspond to each other.
Please contact Crucial support so that they could provide you with correct activation key and/or installation file.
Thank you.

Fri, 02/06/2015 - 18:31
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