My recovery disk doesn't see my external hard drive (with the backups on it)
Hi there, My desktop computer runs windows XP SP3 (fully updated) with True Image 11 build 8101 installed. I've never had to do a backup (touch wood!) but recently, I tested the rescue disk. It worked fine but could only read the drives on the computer itself and not the connected external hard drive (with the validated backups on it). I understand that at some point in the process, I'm supposed to hit F11 and alter some settings that appear on the screen there and then plug the ext. drive into a USB and then it will be recognised. My computer knowledge is not great, so could someone please explain to me PRECISELY, (preferably step by step) what to do, so that when using the rescue disk, the software will see the connected ext. drive so that I can complete a backup from it (I was surprised that it couldn't detect it automatically). Thank you for your assistance in this matter. Robert, Australia.

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Hi Oleg,
Thank you for your reply and assistance. I did some more testing and found a solution that works in one precise way only, as follows:-
1. Boot with the rescue cd (made from program), have the external hard drive powered up but NOT connected to the computer.
2. When Acronis loads, select “True Image Home” and click enter. The next window that loads is the “Pick a Task” window, BEFORE proceeding…
3. Plug the ext. hard drive into a USB port.
4. Now, after clicking the “Recovery” option, Acronis analyses the drives, this time picking up the ext. hard drive!
5. In the next window “Backup Archive Selection”, if I expand 'My Computer' in the left pane, it NOW shows the external hard drive (so that I could access my backup files if required).
6. Follow the wizard’s prompts to a successful outcome.
Here’s the interesting thing, if the ext. hard drive is plugged in EITHER before or after the precise point described above, it is not picked up by the software. I tried every combination and this is the only scenario that would lead to a successful backup.
I don’t know whether it’s my specific computer setup or something peculiar to the external drive but there should probably be a note in the user guide that offers some advice for this situation.
Thanks again, I now regard my problem as solved.
Robert, Australia
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As Oleg suggests, download and burn the iso file to a CD, (I always use RW CD's in case of coasters) you will probably find that your external disk will be recognised without the procedure you describe
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Thank you to Oleg for the private message with the link to the ISO file and to Como for suggesting I burn the file and test it.
The result is that it works perfectly. I plugged in the external hard drive before booting from the rescue disk created from the ISO file. After loading, it opens directly to the "select a task" window. I clicked on "recovery", it analyzed the drives (including the ext. one). When the next window opened, expanding "my computer" in the left pane included the external hard drive with the backups on it.
Problem definitely solved. Thanks again to Oleg and Como.
Robert.
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Hi Oleg-
I have the same problem that Robert had. The Image is on my external drive, but the drive doesn't show when I boot from disk. What's weird though the image does show there under my C drive even though it's not on my C drive but on my F drive. I'm wondering if the ISO file that you sent to Robert will work for me. I'm running True Image 9 on Win XP SP3.
Thanks for any help.
George
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Hello George,
I'll be glad to assist you.
Unfortunately, we don't have ISO image for Acronis True Image 9 Home already, however I've sent you a Private Message with a download link for the ISO image for version 10. They're backward compatible, so you will be able to restore your backup archive.
Please reply to this thread or to my PM if you need any additional assistance.
Thank you.
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George Bennett wrote:Hi Oleg-
I have the same problem that Robert had. The Image is on my external drive, but the drive doesn't show when I boot from disk. What's weird though the image does show there under my C drive even though it's not on my C drive but on my F drive. I'm wondering if the ISO file that you sent to Robert will work for me. I'm running True Image 9 on Win XP SP3.
Thanks for any help.
George
Is this from the rescue disk? - You should be aware that the Linux rescue disk lists the drives differently to Windows, the only sure way to know which drive is which is to name them with meaningful names, i.e. System Disk, Data Disk External disk etc.
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Hello all,
I would like to update the thread with the following information:
We have recently implemented the possibility to download the appropriate ISOLINUX file from within your account for Acronis True Image 10.0 Home and Acronis True Image 11 Home (English versions).
You can find the information on how to do it in this article.
Please do not hesitate to ask additional questions if the provided information is not clear or you need a further assistance.
Thank you.
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Hi Oleg,
I'm having the same problem that Robert had where my external USB drive is not recognized. Could you send that ISO to me too? Already tried the ISO image on the Acronis site but that would not work for me. Am running Vista Home Premium, TI 11 Home and am unable to use the BartPE option. Thanks,
Doug
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Hello Doug,
Thank you for posting, I will be happy to help.
I am sending the file to you via Private Messages.
If the provided information is not clear or if you have any other question do not hesitate to post them and we will be glad to answer.
Thank you.
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