Need a technical dev contact for an interop issue

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Hello.
I have an system freeze issue with our product and Acronis TI (both 2009 and 2010). Completely reproducible with a very simple mini-filter.
Can an Acronis support dev please contact me regarding this issue? Thanks. (e-mail is in the account details)

Dejan.

Thu, 11/26/2009 - 19:28
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Hello Dejan,

Thank you for your message and cooperation.

I will contact you via e-mail regarding this issue.

Thanks,

Fri, 11/27/2009 - 07:12
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I got in contact with Michael 4 months ago and provided the interop problem details.
I have not since received any any e-mail other to say the dev team will look into it.

I am surprised at how Acronis handles interop issues with other companies.

Mon, 03/15/2010 - 18:54
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Dear Dejan!

Thank you for finding time to report about this issue.

I regret that you faced this inconvenience and will be glad to help you. Unfortunately here we cannot control customer's communication with Development team, so weren't aware of the problem till you contacted us.

I have searched our resources but unfortunately couldn't find any case related to your e-mail. I assume you used another address for communication, and would appreciate if you could kindly specify me the case number or any contact data via PM so that we could take an action on this.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you.

Wed, 03/17/2010 - 19:56
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Beginner
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I have used the e-mail as in my account details. Michanel and I have exchanged e-mails back and forth, but other than saying the dev team will look into it, there was no callback since November.
I do not have any case number, since they didn't even look into it yet.

Fri, 03/19/2010 - 23:21
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
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Dear Dejan!

Thank you for finding time to contact me directly, I will be glad to assist you!

I'm really sorry for the inconvenience with the response from the Development team.

I have contacted Michael for details, and he reported that all the informaiton was forwarded to one of our Lead Developers. He will be in office in several hours, and I'm going to contact him personally regarding your case. So as soon as I have any news, I'll update you immediately.

Thank you once again. Will keep you posted!

Mon, 03/22/2010 - 10:52