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Network driver

Thread needs solution

Hello there,

I have Acronis True Image 2015 and i bought New computer Dell Precision 3620. The software isnt recognizing the on board network card (NIC)!
With old computers i dont have problem at all. Only with the new computer
I must comunicate with local server truoght the network.
How can i add NIC drivers? What can i do? Upgrade to Acronis True Image 2015?

Thanks
Amir Tuson

 

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Amir, welcome to these user forums.

When you say that ATIH 2015 is not recognising the on board NIC - do you have ATIH 2015 installed within Windows or are you using the bootable Rescue Media (on CD or USB stick)?

What type of on board network card is this? 
Is it a wireless network card or an Ethernet wired network card?

There should be no problem of ATIH finding the network card when running within Windows, assuming that Windows can see and use the same card and access your network.

Support for network cards within the Rescue Media is a different matter, especially with older versions of ATIH matching up with new / very recent hardware, where the device drivers for the hardware were unknown when the Rescue Media was created.

Hello

Hello and thanks for to comment

I am using  bootable Rescue Media on USB stick.
I use Ethernet wired network card which is on board.
When the computer booting up i direct it to USB stick and then the Acronis True Image Starts. (The windows is not starting in this point)
I want to recover from Network - from the Server but the True image not recognize the On Board card.

What can i do?

Amir, this is one of those times when the best advice would be to upgrade to the ATIH 2017 version which has support for many more devices than that for the 2015 version.  The other advantage is that with the 2017 version you can also build the latest Windows PE version and by using the MVP Tool - Custom ATI WinPE Builder tool, you can very easily inject any additional device drivers that you may need.

See the links in my signature for the tool.

You could also try building the WinPE Rescue Media for ATIH 2015 but you are on your own for how to add additional device drivers other than to point you to post: 100770: Guide to Add Drivers to WinPE Recovery Media which deals with this subject.