New computer, how eliminate old files imported with Windows Easy Transfer

I think in your case that you should uninstall the TI 2015 application, run the cleanup utility following all instructions when doing so, and then reinstall the application. That should eliminate all references and files from your machine so that you can start anew. I am attaching a link that describes how to use the cleanup utility and contains a link to download the utility as well.

https://kb.acronis.com/content/48668

Thank you, Enchantech.

I appreciate this link, and will save it for future.

Before you posted your response, I contacted Acronis chat support. My product is still within the warranty period (90 days?), so I was able to get free chat support. The support person felt that the best approach would be for him to remotely log on to my computer. He did download and run the Cleanup Utility, which I think I would have done had support not been available. However, he then used RegEdit to get into the registry, searched for and found specific files, and then deleted or modified them (can't recall). He also suggested that I could not have solved this problem on my own. Everything has worked fine as a new install since this intervention.

I concluded that, because I do not know what registry files to delete, I will need to contact Acronis support if this ever happens again. I suppose the most likely time I may have the same problem again is if I get a new computer or a new target external hard disk drive.

I will be interested if other readers agree with my conclusion, or if they think running the Cleanup Utility alone should be sufficient.

Thanks to all,
Leander

I would not disagree with the support tech primarily because I have no idea what he found and it is possible, depending on what files exactly were imported that registry entries associated with the previous/old installation existed and needed removal. So unless you are adept at registry edit then YES you probably would not have been able to fix that yourself. In the future if this occurs again when transferring files only transfer the .tib backup files and leave all the rest. That will not create any problems. It is also possible to export/import tasks but in my opinion it is best to create new tasks and leave the old in the past.

Thank you again, Enchantech.

Certainly from my own experience, in the future I will always create completely new tasks rather than trying to export/import existing ones. The time required to create a new task from scratch is miniscule compared with having to troubleshoot a backup contaminated with old targets.

Appreciate the guidance on .tib files only.

Leander

I thought other readers might be interested in the solution I used, which has worked well.

My solution was performed by an Acronis support tech about 10-12 days ago. Everything has worked fine since.

In followup e-mail to me, the Acronis tech provides me with the following details on what he did with the registry after running Cleanup Utility.

Hello Customer,

Thank you for contacting Acronis Customer Central. My name is -------.

The case reference number is 0245-----------

You have contacted us to know about the specific registry entries to remove after using Acronis cleanup utility.
______________________________________________________________________________________________________
(Writer's note: As Enchantech advised in an earlier post, you can download the Cleanup Utility and learn to use it here:

https://kb.acronis.com/content/48668)
__________________________________________________________________________________________________________
I would be glad to assist you.

After running the cleanup utility, you will be also asked to reboot the system to complete the uninstallation. Please do not reboot the machine immediately (press "n") and do the following first:

1 - Go to Start -> Run -> regedit
2 - Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\
and find the below two entries:

{4D36E967-E325-11CE-BFC1-08002BE10318}
{71A27CDD-812A-11D0-BEC7-08002BE2092F}

3 - Click on the key
4 - Locate UpperFilters or LowerFilters (if present)
5 - Check for snapman*, tdrpman*, fltsrv, timounter strings:
6 - If there are snapman*, tdrpman*, fltsrv, timounter strings, remove the strings from the UpperFilters and LowerFilters: double-click on the UpperFilters/LowerFilters and delete the strings.

Note: Do not delete the complete above registry entries.

Please follow the below article for complete instructions:
https://kb.acronis.com/content/48668

As a precautionary measure, prior using Acronis Cleanup Utility, we highly recommend that a necessary backup measures should be taken to preserve your critical data. This can be done using Acronis software or third party software and/or hardware.

___________________________________________________________________________________________________________________

I hope some of you find this helpful. Please be cautious, and recognize that I cannot guarantee this is a good solution. I am not an expert on Acronis. My contribution here is simply to cut and paste a posting in an e-mail and place it on this forum, and to report my own results. I do thin that if I am ever in the situation again, I will probably give this solution a try. From my prior experience, running Cleanup Utility alone was insufficient for my problem. The changes in registry entries were also necessary.

A bit off topic, but worth saying: I have been an Acronis user since 2012, using True Image 2012, then 2013, now 2015. I have had probably 3-4, maybe 6 interactions with Acronis support by chat or phone or e-mail over those years. The support has been consistently outstanding. It costs a lot to provide good support, and, in my opinion, quality of support is one of the most important elements in a product purchase decision. A very high quality company.