New SEAGATE 1TByte drive-DISKWIZARD

You can try the Chat feature on the Acronis website if it still shows up.  Seems to be there sometimes and sometimes not.  Or if you're happy with doing only manual Restores, you can download the Trial of the latest version, and make the bootable CD which will do Restores even after the Trial period expires.

I have TrueImage 2009 trial installed.  2009 version failed tpo do the needed RESTORE.

Restore will not work using these three methods and versions.

DISKWIZARD.....a scaled down verion of 2009 I think.

Actual ATI 2009 in WIN XP.

Actual ATI 2009 running from CD...linuix I think.

The fault is, only disk1 of the 3 actual disks, is ever offered as the desstination disk to RESTORE. The distination 250GB MAXTOR and the 1TB SEAGATE are never offered as a RESTORE destination.

The symptoms are that I can see all 3 drives during front part of RESTORE where they ask "WHICH DRIVE is the TIB on?" that I need to RESTORE. On the later RESTORE panel, it asks "Which drive do you want to restore onto?" It only offers DISK1, not Disk2 or Disk 3.

I will be purchasing ATI 2009 after September 1, 2009. Then I can ask Acronis for support.  How to ask for support for DISKWIZARD is the question. OK, I have been looking and do not see CHAT offered.Thanks for your suggestions.   Dave_s

Hello David,

Thank you for taking time to contact us.

You can receive technical support conserning DiskWizard program on the Seagate web site.

I am sending you a link via PMs to create Acronis Bootable rescue media based on another loader, please create a new CD and see if the issue remains.

Thank you.

Hello Oleg,

             Thank you for helpful reply. SEAGATE recognized they could do no more, assigned  case number 540680, advised me to alert ACRONIS.

>>I am sending you a link via PMs to create Acronis Bootable rescue media based on another loader, please create a new CD and see if the issue remains.<<

I am "READY" to try your alternate loader but  have not received your PM. Did not see it in SPAM filter either.

Please send again to

group78 AT dslextreme DOT com .

Can the alternate loader also be used with my ACRONIS TrueImage 2009 trial version which also fails? PLEASE be explicit exactly how I am to use the new loader.

Thank you,         David

Oleg,

Your latest ISO program seems will not show any folders or files to RESTORE if a harddrive  is not connected to my first SATA controller. My PC has 4 SATA controllers.

I know I can specify in BIOS, the drive and CD/DVD boot order, maybe USB drives also.

Also I can choose which drives are attached to which SATA controller.

I have 3 SATA drives

An 80GB Western Digital...clicking and dying is on SATA ch 1. IS a PRIMARY, ACTIVE status. Is the XP 'system' with all XP applications running here.

An 250GB MAXTOR is on SATA ch 2.  Is a PRIMARY, ACTIVE status. Contains only WIN XP source/installers/jpg pix, data.

An 1TByte SEAGATE on SATA ch 4, ch3 may be broken. Is the backup for 80 GB 'tib' files and 250 GB drive. Is PRIMARY and active.

I want to wipe/erase  and BOOT from 250GB MAXTOR Drive 2. Want to RESTORE a late TIB onto MAXTOR drive 2. Source TIB archive is on the 1TBYTE Drive 3.

Should the drive I will boot from ALWAYS BE ON DISK1 controller even though I can change the boot order in BIOS?

Seems your all RESCUE versions of ACRONIS TrueImage Home 2009 and alternate ISO are fussy about which drivev is attached to which SATA controller.

Can you help me get these drives attached to what RESCUE software is expecting?

Many thanks, David Shalita

Hello David,

Unfortunately, the cause is not clear for us at this moment. Could you please let us investigate the issue and collect the following information?

Could you please boot your computer from Acronis True Image rescue disc and press CTRL+ALT+F2 keys after getting to GUI. Wait for # prompt to appear. Please insert a Flash disk to a USB port and issue the following commands:

# cat /proc/partitions

This will give you the list of partitions/drives available in your system.

For example:
8 0 127744 sda
8 1 127744 sda1
3 0 80417183 hda
3 1 10241406 hda1
3 2 20482875 hda2
3 3 1020127 hda3

Flash drive's partition is visible as 'sdXY' (X - disk letter, Y - partition number). If there are some scsi devices in your system you may find your flash by partition/drive size. If the flash is partitioned it will bring the list of partitions as well.
We discovered that your USB flash drive is detected as sdb.

Then you need to create a mount point for your flash and mount it.
# mkdir /mnt/tmp
# mount -t auto /dev/sdb /mnt/tmp

There can be some warning messages but it is safe to ignore them. If mount fails you may try to use 'vfat' (if the flash is formatted to FAT file system) or 'ext3' or 'ext2' (if its formatted to ext3 or ext2) parameter instead of 'auto' .

Make a directory on your flash drive to save files to it:
# mkdir /mnt/tmp/sysinfo

Check whether the drive is mounted correctly for writing access:
#ls /mnt/tmp

This will give a list of files/folders located on the drive.

Save 'sysinfo' and unmount the flash drive:
# sysinfo > /mnt/tmp/sysinfo/sysinfo26.txt
# umount /mnt/tmp

Please do the following the following file when your PC booted into Windows:

- Download the file from http://download.acronis.com/support/AcronisInfo.exe;
- Run the downloaded file
- Send us the files created.
The gathered information will be put in adv_report.zip in the same folder, where the AcronisInfo was saved.
Running AcronisInfo may take up to 5 minutes.

Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the issue appears and the link to this thread. We will do our best to investigate the problem and provide you with a solution.

Thank you.