Newbie--confused

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 3
Comments: 3

Hi,

I'm a new user of TI Home 2009.  These questions are probably basic, but I can't find the answers and would appreciate anybody's help.  I am running Vista 64, 4gb ram, 500gb hard drive with about 70% free.

1)  I just wiped my drive and reinstalled all my programs and the OS. I had not installed TI previously, so I only had manual file backups of my old data.   I am still running Vista SP1, and wanted to do an image backup before I installed SP2.  The first time I ran TI, I had it burn the files to DVD as it was creating the image.  It took about 6 hours and 10 disks.  Everything went fine until the last disk, when the it failed to create the last disk.  The backup was unusable.  So, the next time, I had it break the backup into 4GB (don't remember the exact size) files on my C drive, and I figured I would just burn them to DVD at my leasure.  The file creation was successful.  I burned the first one to DVD and verified the data.  That all seemed to go ok.  Only problem is when I try to explore the DVD, there are no files.  Are they hidden??  Is there any way to verify that data is in fact on the disk?

2)  How can I tell the difference between a "backup" file and an "image" file?  They both have the same file extension.  The selections I chose was to "create an image of a disk or partition", so I assume this was in fact an image, and not a backup.

3)  For the life of me, I can't find the build number of my software.  I've done the "help" and "alt help" but there is no "About" option.

4)  I've read some posts about problems with the latest build, so I have not tried to install the update yet...of course, I won't even know if I need it until I can determine what build I have.  Any suggestions??

I hope these questions aren't redundant, but I just can't seem to find the answers

Bob

Sat, 09/05/2009 - 00:19
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Posts: 2
Comments: 843

Hello Bob,

Thank you for choosing Acronis Disk Backup Software.

1. The files on DVD are not hidden, and should be visible from Windows Explorer. Probably they were written to DVD's with errors - that's why you're unable to check them. If it's possible for you, do not use DVD \CD media for backups storage, since in case of single DVD corruption - entire backup will become unusable. Furthermore, restoration from this media will take longer time (and you will be prompted to change DVD's several times). If possible, please get some external USB HDD and use it to store your backups.

2. Backup = image. Both terms are related to data compressed to .tib file. But there are several types of backups:

-Entire drive backup

-Separate data backup

-Other backup types (e-mail, database etc)

3. Help -> About option will appear as soon as you press hold ALT key when our software is loaded

4. It's not necessary to install updates if your current version works fine. If it does not, please let us know what exactly happens. Also, please provide us with the texts of error messages (if any).

Thank you.

Wed, 09/09/2009 - 07:20
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