Newly installed Acronis 2010 Home crashes computer on startup

Thread needs solution
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Beginner
Posts: 1
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I've just installed the upgrade version of Acronis 2010 Trueimage Home. When I start the program, I get a scrambled screen and the computer crashes - no video. I need to power the system off and restart to recover.

I'm running a Dell XPS420 with Vista Home Premium SP2, fully patched. My video card - ATI Radeon HD 2600 XT driver is up-to-date.

I've removed Trueimage 2010 and re-installed Trueimage 2009 and it works fine.

Any help appreciated.

-- Rick

Tue, 10/27/2009 - 06:39
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Posts: 4
Comments: 942

Hello Richard,

I will do my best to solve the issue you experience. First of all please make sure that you are using the latest build of the program. Check it in Help -> About. You can always download the latest build of the program from your account under Registered Products.

If the issue persists please send me the following diagnostic information via PM with reference to this thread:

(1)

- Reproduce the problem (application crash);

- Do not close the "Application has stopped working" window;

- Run Task Manager (press Ctrl-Shift-Esc buttons);

- Go to "Processes" tab and right-click on the crashed process;

- Select "Create Dump File" item from the menu;

- Pick up the .DMP file created and send it to us;

- Open Start->Run (or press Windows-R buttons) type "%USERPROFILE%\AppData\Local\Microsoft\Windows\WER\ReportArchive" string without quotes and hit Enter key

- After that you will see a folder (or a few folders), the name of which starts with "Report"

- Please send us Report.wer file from the last created folder

Please note that you may add the two collected files into rar or zip archive file.

(2)

- Open Start\Programs\Accessories\System Tools\System Information;

- Choose the "Save" option in the "File" menu (or "Action" menu under Windows 2000), enter the "File name" and set the field "Save as type" to "System Information File (*.NFO)";

- Send us the saved file.

Sat, 11/07/2009 - 10:34
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