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'no drives found' error msg when starting ATI

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I was installing ATI 2010 on my Windows XP computer. Installation went fine. i made a backup of my c-drive. still everything fine. Then i created a Secure Zone on my E-drive and had to retart the system. Now when opening ATI 2010 the message comes 'no drives found'. ist it possible this message is displayed since i'm still using the test version (but how to test this feature if it doesn't let me open anymore ATI 2010). How I can start ATI 2010 again? What i already did: - repair of installation - remove ATI 2010, restart and install again however still the same effect. kind regards joe

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Hello Joe,

I will do everything possible in order to resolve the issue you experience. The possible source of the issue is incorrect installation of SnapAPI drivers. The SnapAPI module is in charge of all I/O operations on the hard disk of Acronis software working in Windows. It also allows to create backups under running Windows with an unlimited number of files open for reading and writing without the necessity to reboot the computer.

Check if the disks are detected in file/folder backup or My Data as opposed to full disk/partition backup mode or My Computer

If the disks are detected in file/folder backup mode and the drives contain only one partition, which fills the entire disk (this can be seen from Disk Management), then these symptoms indicate that the drives might not contain a valid MBR and therefore are not supported. Support for such drives without MBR is planned for future versions. The solution is to rebuild the drives or reinitialize RAID and create new partitions on them.

If the disks are detected neither in full disk/partition backup mode, nor in file/folder backup mode, then check the following:

  1. If there is any non-Acronis backup software installed, try temporarily disabling it. See if this resolves the issue. Please also take a look at Compatibility of Acronis Products with HP Backup and Recovery;
  2. If there is any antivirus software, try temporarily disabling it. See if this resolves the issue;
  3. Download and install Acronis driver update.

Let us know the results.