NO USB HDD detected with True Image 2011 Build 6696 (german)
Hi,
I´ve been using True Image Home for years now, but with the last release (Build 6696) I am experiencing a problem I don´t understand....If I boot with the recovery CD (downloaded from the Acronis website) on a DELL Latitude E6400 I don´t see any USB hdd....I tried totally differrent USB HDD drive (e.g. a Western Digital USB hdd)...but every time I don´t see the drive trying to make a hdd image...If I boot into my Windowx XP, the USB drive is detected correctly...!!!
Was there a change of USB detection / driver ?
Does anyone have the same problem ?
best regards
Michael

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Hello Michael and Scott,
Thank you for posting and thank you for your assistance Scott.
Michael, I will definitely help you.
There was no change of the USB detection driver, there could be an issue with the USB controller on that specific machine. Please make sure you are not using a USB hub and try plugging in your external USB device to another port. Also try plugging it after the media loads, that helps some times.
As a workaround, you can try creating a WinPe disk or contact our Support team with this report from the bootable media so that we can investigate this issue.
Please let me know if you have additional questions.
Thank you.
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