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"Non system disc, press any key"

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Immediately after upgrading to the ATI 2015 version, I get a "Non system system disc - press any key" error message at startup. pressing any key then starts the system normally, and all seems normal, but this error is annoying at EVERY system startup.

How do I make this extra screen and startup operation go away, other than deleting this "upgrade", and reinstalling to previous version?

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I had originally thought the Acronis 2015 update had changed my system start order (Windows 8.1), but since I use a wireless keyboard, could not access system utility, since the wireless drivers don't load until AFTER the bootup sequence is complete, and the wireless keyboard is recognized by the system - SO, had to go out and buy a new wired keyboard to access system setup utility...:(

NO luck, apparently the system bootup sequence is unchanged - so WHY do I get the error message at startup - and HOW do I fix it, other than removing ATI 2015, reinstalling 2014, then restoring my complete HD by use of my most recent disc clone, which is only several days ol (thank God!)

So then, I get to EAT the cost of the "upgrade", as well as the cost of the UNeeded wired keyboard...:{

Gary,

Do you have any external; drives or hubs attached at boot up?

Is there an SD card in a socket perhaps?

Is the error message one produced by Windows or True Image?

I don't know how, but maybe your system disk has lost its' Active flag, if you have a disk utility you can boot from or a Windows installation disk this can be checked. If using Windows 7/8/8.1 you can try the system repair option, but I've found it much quicker and easier and less frustrating to use a disk utility.

Colin B wrote:

Gary,

Do you have any external; drives or hubs attached at boot up?

Is there an SD card in a socket perhaps?

Is the error message one produced by Windows or True Image?

I don't know how, but maybe your system disk has lost its' Active flag, if you have a disk utility you can boot from or a Windows installation disk this can be checked. If using Windows 7/8/8.1 you can try the system repair option, but I've found it much quicker and easier and less frustrating to use a disk utility.

Colin B wrote:

Gary,

Do you have any external; drives or hubs attached at boot up?

Is there an SD card in a socket perhaps?

Is the error message one produced by Windows or True Image?

I don't know how, but maybe your system disk has lost its' Active flag, if you have a disk utility you can boot from or a Windows installation disk this can be checked. If using Windows 7/8/8.1 you can try the system repair option, but I've found it much quicker and easier and less frustrating to use a disk utility.

NO SD cards in slots, get same error screen regardless of whether or not there is a external drive attached - error SEEMS to be a Windows error because it THINKS the primary active drive is not a system disk - but yet, does eventually start normally if "any key" gets pressed, or a short wait passes, then starts normally. Getting to the PC system setup utilities reveals that the internal C drive IS active and healthy, and at the start of the startup chain - so why now, immediately after the IAT 2015 install, is there a startup issue? My internal C drive is a 1tb SATA, as are the pair of outboard drives I have for backup/restore.

The non system disc issue/screen ALSO presents itself whenever a IAT 2015 process is used that involves a system reboot, like disc cloning, and apparently, since IAT 2015 ALSO loads wireless device drivers late in the startup process in a restart situation, there is no driver running allowing an "any button" reset...

Is this an upgrade from 2014 and did you have the Secure Zone or Acronis Start Up Manager enabled?

If this is a UEFI system, it could be caused by duplicate firmware boot entries. I began receiving a similar message and had to manually remove all the unnecessary entries.

Open a command prompt and type the following command to view the firmware boot entries.

bcdedit /enum firmware

The duplicate Windows Boot Manager entries are causing the boot issue.

The following link contains more detailed information on the issue and cleanup.

http://technet.microsoft.com/en-us/library/cc749510(v=ws.10).aspx

Joey,

Thanks for this info. It helped get rid of extra UEFI CD Rom entries in my system. I suspect they resulted from letting the computer reboot with a 64 bit WinPE in the CD tray.

Colin B wrote:

Is this an upgrade from 2014 and did you have the Secure Zone or Acronis Start Up Manager enabled?

Yes, it was an upgrade from the 2014 version, and the problem started immediately after installing 2015 - no new settings from the 2014 version that operated perfectly.

NOW, the final (I hope!) puzzle - my PC is now starting perfectly, no more error messages, and 2015 seems to be functioning as it should, even though *I* have done nothing or made any system changes. I dunno what changed things back to normal, but prefer to not kick a sleeping dog - I'll just consider a momentary glitch, and hope it doesn't return!

Thanks to all for suggestions.

I'm having the same problem after installing ACRONIS 2015. After trying to clone my drive Acronis seems to have written something on my source drive and now I get the "non system press any key" message.
I had to disable the wireless keyboard and use the original because the software has to load first.

I have changed SATA cables and also the boot sequence in the BIOS but nothing helps.

I also did a system restore backing up to a point long before the problem occured but to no avail.

Does anyone know of a way to get Windows 7 to recognize my drive as a valid system disk ? After all the same drive was a valid boot drive before all of this happened.

If you have a disk utility that you can boot from or another PC you can temporarily install the hard drive in (alongside the present disks) or a spare USB caddy, check to see if the disk has had its active flag removed. If it has, mark the disk as active and the, if removed from the PC reinstall it and try booting again.

Hi Colin,
Sorry for taking so long to respond but I had checked "Notify me when new comments are posted" box but somehow Acronis failed to notify me (all other various messages from other sources come in every day without a problem) including the notice from Acronis that my cloud subscription has expired.

I managed to find the following solution on the Dell forum and it worked fine, now the computer boots normally once again.
What I did was to boot off my repair disc, selected Repair your Computer, select Command Prompt, then typed in bootrec /fixmbr, then rebooted and it was fixed.

I don't think I'll try cloning the drive on that machine again using Acronis. Acronis does work well on my other 2 machines though, (so far).

Good to hear you're going again.

Yes, something strange happened to the forum some time ago and notify me seems not to be working properly anymore.

I have the same problem with 2014. I think it was caused by a failure to clone disk. I have a Plextor SSD pcie. I tried several time to clone it with the Acronis clone software. It always failed upon rebooting to load Acronis, instead it gave me this message. When I hit any key I went to my normal start up. I worked around it to clone my SSD by making a bootable Acronis disk on my usb and running it from there.

Now I'm stuck with this annoying message on every startup. It doesn't show up on msconfig. How do I get rid of this message?

Follow the steps outlined in the 2nd paragraph of post #10 of this thread.

Thank you for you attention to this problem!

Since I had made a cloned copy of the SDD I decided to just copy it back onto the SDD and that worked. No annoying start up message.

As this topic shows, there is a problem when Acronis fails to start after a required restart on the computer... a left over message on the hard drive that is rather difficult to get rid of. Surely a future edition of True Image should include a utility to "clean up the mess" if something goes wrong with the clone process.

Same Problem: installing ATI 2015 upgrade over existing 2014 seems to have been the cause.
First attempt at cloning gave "non-system disk" error and whole system froze mid-way through reboot. Thereafter every startup gave the "non-system disk" error, but could reboot after pressing a key. Nevertheless, still unable to clone.
BIOS was correct boot order, correct partition was active and boot.ini was correct. MBR evidently screwed by ATI 2015.
Eventually found above thread and repaired MBR from initial system discs (using win XP SP3).
Uninstalled all Acronis, reinstalled ATI 2015: so far no problem and cloning again as usual.
Hope this helps and thanks to all above.