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Nonstop Backup Pausing then Crashing/Closing

Thread needs solution

I load my PC and it starts up Nonstop Backup. Then it pauses it and it crashes and disappears. I open up Acronis True Image Home and the back up is paused. I try to start the back up and I get the following screen that is attached.

I have an AcronisInfo.exe package awaiting for who ever needs it.

Help, please!

Attachment Size
acronis-error.png 24.86 KB
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Hello Chris,

Thank you for posting and welcome to our forum. I will do my best to assist you.

Unfortunately it is not clear at the moment why this issue occurs, but I can recommend the following solution.

Please make sure you are running the latest build of Acronis True Image 2011 Home which is 6597 at the moment. 

If the issue still occurs, please use the following KB article as a reference to collect the necessary diagnostic information and contact our Support team so that we can investigate and resolve this problem.

Please let me know if you have additional questions.

Thank you.