Not enough disk space
Hello,
I just downloaded Acronis Home 2010 as a trial version.
On my laptop (Dual boot Windows xp pro and Windows 7) I'm unable to run a backup.
At the very beginning, I have a message ''Not enough disk space''
On my external DD and my internal HD as well, I have about twice the amount of free space needed for both.
Thank you.
Hello Ilya,
I did that on both disks and it did not cure my problem.I did expect that as I took for granted that two HD could hardly be defect at the same time.
Any other suggestions?
Thanks.
Hello Babac,
In that case I need some additional information from you.
Could you please do the following?
- Please collect Acronis Report and attach it to your reply;
- Please let me know on which of your OSes you have Acronis True Image installed?
- Please create a screenshot of the error message and attach it to your reply.
We are looking forward to hearing back from you at your earliest convenience.
Thank you.
Hi Ilya,
For your information, when I click ''Ignore'' on the error message, the backup goes on successfully.
ATI is installed on a laptop containing a Dual Boot of Windows XP Pro and Windows 7 Pro
Here are the requested files.
Thanks.
Hello Babac,
Unfortunately, I need Acronis Report tool output, i.e. text file created with the utility and not the executable itself. Could you please run AcronisReport.exe and attach created txt file to your reply?
Thank you.
Hi Ilya,
Attached is this report.
Thank you.
Hello Babac,
I'm terribly sorry, but AcronisReport you've attached is empty. User Account Control (UAC), which is a built-in feature of Windows Vista, prevents the Acronis Report tool from creating a report successfully. There are not enough permissions for the Acronis Report tool to access the low-level hard disk drivers.
Could you please right-click the AcronisReport.exe file and select Run as administrator? This will start Acronis Report with the administrative privileges and the report file will be created successfully.
We are looking forward to hearing back from you at your earliest convenience.
Thank you.
Here's this report.
Hello Babac,
Thank you for the provided information.
Indeed there are no any file system errors or bad blocks on your internal hard drive. Could you please run the report tool once again, but at this time please attach your external drive?
I'm looking forward to hearing back from you at your earliest convenience.
Thank you.
Hi Ilya,
Attached is another report run with both HD on.
Dear Babac!
Thank you for the report attached and for cooperation.
I've carefully checked the report and there are no bad blocks or errors reported. Still there can be several additional reasons involved. I assume that either SnapAPI drivers cannot correctly access the drive or the snapshot decides that there is not enough space for it. So in order to fix or at least localise the issue I would like to ask you to do the following:
- Update SnapAPI drivers with gathering its logs. I will send you the detailed instructions via PM in a minute
- Decrease the snapshot size
- Change the location of the Temp folder to be on the drive with the biggest free space available:
- Start -> Right click on My Computer
- Select properties
- Select Advanced
- Select Environment Variables
- Edit TEMP and TMP settings to point to the disk with space.
You can find more detailed description here.
After that please check whether the issue is still present. Should it persist, please provide us with the following information:
- Acronis Info from the machine in question
- SnapAPI logs
This will help us to localise the issue and find an appropriate solution.
Please let us know in case something's confusing you - we will be glad to clarify!
Thank you in advance for cooperation.
Hi Yana,
Here are 2 log files I created while launching a backup.
I did nothing else but installing the snapapi files.