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Online Backup Account confusion

Thread needs solution

Just asking if those who have a live OLB account if they have noticed incorrect or contradictory billing information in their account.

I have raised a support ticket, but I don't think I'm going to be getting an answer to my question - as my support time has run out, and they probably think I'm trying to get something for nothing - which is not the case.

It appears the department on the right hypoteneuse of the Acronis infrastructure forgets to consult with the department tangentially opposite it.

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Hello bodgy,

Thank you very much for your post. I would like to apologise for the delay and I will definitely assist you with resolving the issue.

There is an issue with our website and I have reported it to our web team.

I will also take ownership of the case that you have submitted and send you an e-mail from it.

I will keep you updated as well and once the web site issue is resolved I shall notify you.

Please let me know if you have any other questions about this.

Thank you.