Online Backup does not work, and when it´s work than slow very slow. Support gives no answer

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Comments: 1

I have also the same problem. I have tried to contact the Acronis support . After 3 days i did not receive an answer. I have also asked to get back the money!

The problem are following:

- for transfering 100MB, the Software takes more than 8 System restarts for beginning a transfer.
- i have waited for a lot of times .... sometimes more than 12 hours... the software need always the time for calculating.... and prepare the one file with 100MB to transfer.
- sometimes, when the transfers beginn the backup can not finish, because i have the famouse connection errors /requests timeaouts.
- i dont have no more time to be an ALPHA Software tester.

All in all, this product is a product in ALPHA development state. I agree with all the other persons which have problems... personally i think, that the fame of the company acronis .. leader in Backup Solution! with this product goes away... Sorry... but only the money in the eyes without a product that works is a BIG SHAME. Finally: I have never seen such a malperforming software as this AOB.

Wed, 03/03/2010 - 16:11
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 24
Comments: 3268

Hello Günther.

Welcome to Acronis Forum and thank you for finding time to open the thread.

I completely understand how upset you are, and agree that this situation is not acceptable. Currently we are working on improving the servers performance and need just a few days more. You can find the description of the root of the problem and current state of the issue in this thread (see our Product Management latest comment) as well as in this one, with comments from support and Product Management team - it should answer most of the questions you have.

I have searched our resources and unfortunately couldn't find any support session data from you. I assume you were using another e-mail or else. Could you please kindly specify me the case number so that I could check its state?

Also please kindly note that posting to the threads already opened regarding this issue will speed up the process of finding an answer greatly, that's why it is strongly recommended by Forum Terms of Use (see #5)

Prior to posting a new thread check for existing threads where you can add your experience or question and even find your answer.

I would appreciate if you could share your concerns and questions with us in the related threads so that we could address your question in timely manner. I will wait for the case number or any other support session data as well, so please keep us posted.

Thank you in advance for cooperation!

Wed, 03/03/2010 - 19:00
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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Comments: 2

I want my money back, too
I paid Acronis directly and downloaded the program
Please contact me via email.
Thanks
Mike

Fri, 02/11/2011 - 20:40
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 2

Hi All,

I recently purchase the online backup solution for my computer that does not have a backup drive. I also have to agree with the other users that have a slow backup issue. On my backup it says "It will be done in 6 days and 19 hours" and I have 800kb/sec connection speed. It is also the first time backup which I read it might take longer, but come on, 6 days? that's not an answer for your customers. You need to address this problem very quickly before people turn away from your product. Let's face it your name is the line and the word of mouth does a lot of damage no matter if your other products shine.

I need an answer, please!

Thu, 05/26/2011 - 04:08
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Comments: 4769

Hello all,

Thank you for posting. I will definitely assist you.

Mike, I apologize for the inconvenience, please contact our Support team for your refund request, we do not process such requests via forum.

Kamy, thank you for your feedback. I would recommend the following course of action to resolve this issue.

Please check this KB article that deals with slow online backups and then contact our Support team if it does not help.

Let me know if you need additional assistance please.

Thank you.

Thu, 05/26/2011 - 08:53
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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Comments: 1

My online backup is very slow this weekend. I's normally fast. My broadband speed is as fast as normal 65 down, 16 Mbps up.

Anybody else have problems now?

Sat, 03/12/2016 - 10:33
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