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online backup error

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hi all i have problem with acronis true image 2013

i have trial version also have acronis account and there i have 250GB free space..

when i click acronis backup online now i choose disk C normal and click backup now but always when i click it show me username and paswword is incorrect ?? what the problem

on program i see normal my account on left side up and its login OK

i have windows 8 pro

maybe that i am in SLovakia there are not supported from SVK online backup or what ?

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Dano,

Are you able to log into Online Backup from your Acronis account?

Dano,

Not sure what the problem is, but try a repair install of 2013 trial and see if tta makes any difference. The fact you can log into Online Backup from your account means that it must be available to you.

Dano,

Two things to look at.

1. Navigate to C:\program data\Acronis\True Image Home\OnlineBackup , delete the folder with your email address as the name. delete the config.xml file in the OnlineBackup folder.

2. Check that your firewall isn't preventing OLB from accessing the internet.

Retry logging into your account from within True Image, if this still fails, raise a support ticket, you can do this with the trial version.