Online backup errors

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 4
Comments: 9

I installed ATI2013 without a problem. Before to proceed to installation, i uninstalled 'StandAlone Online Backup 2011', ATIH2011 and ran 'Cleanup Utility' (and checked the registry was Ok).

I recovered local backups, but for 'Online backups' i tried to use 'Continue backup here' button. To continue the backup then I reconfigured what files to backup and when. Backup process started and stoped with the error message 'Backup space is full' (in french 'Le stockage en ligne est plein'). If i look at the Acronis Cloud with the web interface, free space is about 110Gb (and MyPc backup 115Gb). And if i use the 'Standalone backup' program 'MyPc' backup size is 1Mb and free space about 220Gb.

I am in a big trouble because i am not able to do an online backup.

Thanks for your help (I hope you understand my poor english, i am french),

Fri, 11/30/2012 - 17:46
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 27
Comments: 1940

It's possible that after complete uninstallation of standalone online backup, clean install of ATI2013 doesn't recognize the existing backups as originating from the same machine. However this is just s speculation and I'd recommend you contact support . If your initial 30 days support of ATI2013 expired, specify 'standalone online backup' as the product as you have problem with online storage.

Sat, 12/01/2012 - 13:12