Online Backup Not Working Properly with ATIH 2012

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Posts: 6
Comments: 30

I just upgraded two computers to ATIH2012 today. Both had data that had been backed up online via the ATIH 2011 interface and dedicated AOB shortcut. Finally managed to get logged in and Online Backup reports the two computer names, but says they have not been backed up yet. Tried to download and install the latest AOB Build 4139, but that refused to install stating it was incompatible with ATIH2012.

I had over 18 GB (actually more space shown as used, due to interrupted backups) of data stored online from the two computers, which took days to upload at 532 Kbits/sec. I am not going to be a happy ATIH2012 user if all of my online data is now inaccessible.

Please don't tell me to uninstall and reinstall. The Acronis Installation documentation is quite clear that no uninstall is required to upgrade. No errors were reported during the install.

First impressions are that ATIH2012 has its problems! What else is new, for those of us who have suffered through ATIH2011?

Suggestions, anybody, other than an uninstall/reinstall?

Thank you. Have a great day.

Regards,
-Phil

Tue, 08/23/2011 - 19:18
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Regular Poster
Posts: 8
Comments: 200

I too installed ATI2012 and now it's not recognizing anything I've uploaded in the past. It insists on re-uploading everything fresh and it going to force me to double the space used on the online storage.

Once my subscription expires, I'll look for another solution.

Tue, 08/23/2011 - 23:49
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Posts: 6
Comments: 30

Marc: Looks like we both have the same problem. I checked my Acronis Online Backup Account and it showed my two computer online backups (one at 20 GB and the other at 8 GB) which is what they were, although the 20 GB backup has about 8 GB inaccessible because of interrupted backups. So I can recover my data from the online account, but I can't see it or update from the ATIH2012 interface.

If anyone from Tech Support is reading this post, this bug needs fixing, or a workaround at least, fast.

Thank you.

Regards,
-Phil

Wed, 08/24/2011 - 14:50
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 1

You can ad a 3rd person to the list. It seems like my online backups from the past are not recognized by the program. I am currently also unable to see them online AND my original backup settings (what to backup) and schedule are gone.

I know that Technical Support is busy with the new release but this is a problem that must be addressed soon.

Thanks - Gordon.

Wed, 08/24/2011 - 21:12
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 15

Previous problems are related by ATI 2011 not working in ATI 2012.

My problem is with backups made with ATI 2012 Online backup :

I made a 50 GIGs backup, took more then a month. Now, I am adding a new set of files to it and ATI 2012 reports that I have only 1% in use ????
I go directly to their Inetre site and log in, go to my files that are stored there and I can access all 50 GIGs of files, restore them and see all of them.
The report in usage even there is showing 1% of use. I my understanding, 50 GIGs of data is 20% of 250 GIGs.
If I go and check inside the backup settings of my program at home, I edit those settings and there also, it shows 1% of use.

In this matter, etheir I have now for free an access of 5000 GIGs (50Gigs= 1 %) or my data is ther for a while before their server takes in account that I have only 2.5 GIGs of data rightfully there (1% of 250 GIGs=2.5 GIGs).

Now to add to this strange saga, I would have to pay for incident to report that mess because there is no real way to get to report ATI's bugs, except to expose this bug to every one like in this forum and irritate futher customers or consolidate existing customers that they bought a software with problems.

I think ATI is a rather good program with an awfull way of doing business and customer care !
With their Pay for incident and their "Your support period is now ended", the only thing somebody will do with this is turn around and look elsewhere...

Sad, because during the period I was allowed to report bugs and work with tech down there, they did a terrific job correcting important stuff and collaborating till the issue was over. They even call me from India to Montreal to have a real follow up that lead to success in relasing ATI 2012 with a major step up in network backup.

I think, they shoud have at least a place for intering bugs for user to avoid this Forum of frustrations !

P.S. they will report me here as a beginner, well I am not. I have been in developing and beta testing for companies such as Steinberg Audio and I now when a program as a good potential like ATI but I can be sure of me when locate a bug...

Mon, 01/16/2012 - 17:46
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 88
Comments: 4769

Hello Claude,

Thank you for your comments.

We will need to investigate this issue, please accept our apologies for the inconvenience.

We offer technical support for the duration of the online backup subscription. When you go through the support wizard, instead of Acronis True Image Home please select Acronis Online backup. You will then have the options to contact us via chat, e-mail or phone.

If you need additional help please contact me directly.

Thank you.

Tue, 01/17/2012 - 12:34
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 15

Hi,

Forgot to tell that this situation started after where the Acronis server was impossible to reach (at least for me) for a few days, last week.

Thanks for a rapid answer to this,

Regards,
cl

Tue, 01/17/2012 - 14:13
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Posts: 21
Comments: 36

This looks very like the same problem I have experienced when uninstalling and then reinstalling ATIH2012 with a new serial number.

I wonder if it is something to do with the server not recognising that the upgraded (or in my case reinstalled) PC is the same one that "owns" the existing backup? Instead it thinks the PC is a different one that the subscriber owns? (See my own posts for a better explanation of my theory).

Sun, 01/22/2012 - 09:44
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Regular Poster
Posts: 8
Comments: 200
Anton wrote:

We offer technical support for the duration of the online backup subscription.

Forget it. Not worth the effort for something that will break again a week or two later. Since I made that post last year, my backup has disappeared completely. Can't even recover anything. I will definitely not renew.

Sun, 01/22/2012 - 21:14