Online Backup Server Offline?

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Hmmm. Since I upgraded TIH2010 from build 5055 to 6029, the Online Backup module has been intermittently "forgetting" my password, even though it's set to be "remembered." Anyway, when I attempted to log in to modify my backup this evening, of course, I have to input my password, as TI has forgotten it once again. But ...

I get the message: "The remote server is unavailable." I'm also given an error code (0x00980331+0x00980320) as well as a link to check it in the knowledge base. When I check the error code in the knowledge base, I get a message that there's no information available.

I was concerned there might be a problem with my system, as I had to restore it earlier only to find it had lost two partitions when I rebooted after a supposedly "successful" restore. So ... I thought I'd log into my account. Well, the Acronis home page yields a "404 Not Found" message!

This certainly does not inspire confidence....

Sat, 11/14/2009 - 03:12
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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twokatmew wrote:
Hmmm. Since I upgraded TIH2010 from build 5055 to 6029, the Online Backup module has been intermittently "forgetting" my password, even though it's set to be "remembered." Anyway, when I attempted to log in to modify my backup this evening, of course, I have to input my password, as TI has forgotten it once again. But ... I get the message: "The remote server is unavailable." I'm also given an error code (0x00980331+0x00980320) as well as a link to check it in the knowledge base. When I check the error code in the knowledge base, I get a message that there's no information available.

Exactly the same happened to me today - with True Image Home 2010 - Build 6.029 ... :-(

Tue, 11/17/2009 - 08:19
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 1

One of the reasons I decided to upgrade from TI 9 to 10 is because the 2GB was offered for backup.
However, I get an error code: 0x00980320. No real information is offered in the knowledge base to understand this problem.

Can someone provide insight to error code: 0x00980320 ?

Thu, 11/26/2009 - 07:08
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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Comments: 1

I just updated to TI 2011 and I get the same error message. I have stopped Windows firewall and the the security software from loading and I still get that error???? Help anyone.

Thu, 01/27/2011 - 18:30