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Online Storage full?

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Hello,
i'm a new member in using TI 2010. I have 30 GB Online Storage available and tried to backup my data. After 16 GB TI tell's me, my online storage is full....but inside TI there's displayed 14 GB free........did anyone have the same problem????

Greeting Uwe

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Hello Uwe,

Thank you for using Acronis Products

Please specify the exact size of the data you want to backup.

Please find the following files:

\Documents and Settings\All Users\Application Data\Acronis\TrueImageHome\OnlineBackup\<user_email>\client.crt (Windows XP)

Or

\ProgramData\Acronis\TrueImageHome\OnlineBackup\<user_email>\client.crt (Windows Vista\Windows 7)

Double-click to open it in Windows and check the below field:

Valid from [DATE when it was issued to DATE when it expires]

If the certificate shows incorrect information (e.g. the expired certificate was not updated automatically with a newer one) or is somehow corrupted, you can delete client.crt file and reconnect to Acronis Online Backup. The most up-to-date certificate will be downloaded to the machine.