Is the "Operations are in progress, please wait" issue finally fixed in 2015 version?
Hi,
One of the major problems with ATI has been the "Operations are in progress, please wait" issue for several versions, as you can see:
https://forum.acronis.com/search/apachesolr_search/operations%20are%20i…
Is there anyone who saw this happening with the 2015 version as well?
Not that it matters for me, as after seeing how the new version is degraded to what essentially is a basic backup tool, I am not planning to continue using ATI anymore (as I can do that with the Backup tool that comes with the OS), but just curious to see if this is finally fixed.
Thanks.
GT
Hi Anna,
I have downloaded the demo and ran a backup with ATI 2015. However I still get the "Operations are in progress, please wait" message. Is there a check box I need to check in order for this to work?
Thanks Steve
I also see that message.
The difference is that it is now there every time that I shut down my PC. But, and here we get to the good news, it lasts only a few seconds before going away. In the past it could be there over night. Now it just seems to be a pause for thought before Windows can shut down.
You aren't likely to get an official response from Acronis. I have had this problem for several versions. (It was why I foolishly dived in when TI2015 first landed. ) There was never any acknowledgment from Acronis that I have seen that the bug existed, let alone that there was a way to squish it.
I have just done some more testing and yes your right the "Operations are in progress" does initially come up but then the PC does shutdown (but its more like 2 mins for me). This is a lot better than all night like you say. Apparently in the Business version the is a tick option for this. God knows why that haven't included it in ATI as standard.
Two minutes would be on the edge of worrying. Much longer and I would fear the worst.
I guess it depends on what is happening and your environment. Backing up to an NAS drive, for example, probably needs more tidying up before Acronis can allow Windows to close gracefully.
Of course, there will never be an update to the older version of True Image with that bug. So TI2014 will continue to be a pain, forcing people to buy the execrable TI2015 if that bug is a real problem.
I think I might worry then because the 2 mins was in a test environment backing up to a second internal HDD. Saying that I think could live with 2 mins, just worried if it starts taking longer.
How come your not a fan of 2015? Do you not find it the same or even better than 2014? I'm still in the early days of testing so I cannot really compare at present.
If you look around here you will find many many takes of woe about TI2015. For me it has a wonky interaction with my graphics, throwing up corrupt screen displays. I would usually put this down to graphics drivers were it not for the fact that only TI2015 shows this behaviour and other people see similar issues with different graphics environments.
There are also many comments along the lines of "TI2015 hangs on me". I see that too.
Then there is the long discussion under way about features that Acronis has removed from TI2015.
Summary of Features Removed in ATI2015
If you don't need or use them, fine. If you do watch out.
In general, this forum is not a pretty sight. While you have to accept that for everyone who turns up here to complain there may be hundreds of people out there without problems, this particular version seems to have caused more complaints than is usual at this stage of the release cycle.
Bonjour
moi j'ai une plusieurs bugs important avec la version de Acronis 2015 v 5539
j'ai ue prêt de 3 a 5 bug
que je suis revenue sur Acronis 2014
car la version actuel de Acronis 2015 v 5539
est trop buger
je comprend pas qu'il ose sortir une version commercial a 50€ aussi bug
et sur tout moins fiable que la 2014
I just upgraded to ATI 2015 and still have the "operations are in progress" message! It was shown for over half an hour until I shut down the computer manually by pressing the power button... so much for "improving"...
I also have the problem with ATI 2015:
After 16 hours of waiting I switched of the PC with "power off" (very good for the raid 1 which has to rebuild many hours after the next start of the PC).
I fixed this problem from the Acronis software with the following power down script (which is running always automatically when the PC is shutdown). Just copy this text in a file named xy.bat (file must have .bat at the end):
@echo off
net stop "AcrSch2Svc"
net stop "afcdpsrv"
net stop "syncagentsrv"
timeout /T 5
taskkill /IM Trueimagehomeservice.exe /f
taskkill /IM trueimage.exe /f
net stop "AcrSch2Svc"
net stop "afcdpsrv"
net stop "syncagentsrv"
taskkill /IM Trueimagehomeservice.exe /f
taskkill /IM trueimage.exe /f
Here is a link how to automatically run the script when the PC is shutdown:
http://lifehacker.com/use-group-policy-editor-to-run-scripts-when-shutt…
I have never had this problem before until recently installing ATI2015. I have it now and my PC never shuts down - it has to be switched off..
Bit concerned about the reliability of the software when the authors can cause this sort of problem and I have to resort to to a fix.
How well has ATI2015 been tested???
I updated on a Vista machine my ATI from 2010 to the 2015 version, because I needed to clone my old 500 GB HDD to a new 1000 GB HDD with a different (4 k instead of 512) sector-size. The update was downloaded. The cloning worked ok, and the new larger HDD does nicely the job. However, from that point on I had the message "operations are in progress, please wait". This message I did not had on another Windows 7 machine, also with a ATI 2015. Obviously, some parameters (boxes in ATI) were checked differently.
Remedy: to get rid of the message: I clicked off under options (including extended) all boxes like not necessary for my backup, like planning (I use not planned), etc, etc. which I didn't use. Then I run one backup to the end. After that, the message did not return when shutting down the Vista computer.
I updated on a Vista machine my ATI from 2010 to the 2015 version, because I needed to clone my old 500 GB HDD to a new 1000 GB HDD with a different (4 k instead of 512) sector-size. The update was downloaded. The cloning worked ok, and the new larger HDD does nicely the job. However, from that point on I had the message "operations are in progress, please wait". This message I did not have on another Windows 7 machine, also with a ATI 2015. Obviously, some parameters (boxes in ATI) were checked differently.
Remedy: to get rid of the message: I clicked off under options (including extended) all boxes like not necessary for my backup, like planning (I use not planned), etc, etc. which I didn't use. Then I run one backup to the end. After that, the message did not return when shutting down the Vista computer.
Hello Gokhan,
yes, the program design has been changed.
Now in Acronis True Image 2015 if you reboot or shutdown operation will be canceled with relevant warning in backup status.
Thank you.
I can confirm that the program design has indeed been changed. Instead of waiting a few hours to shutdown, not it takes an eternity!
I tried to shutdown my computer before leaving town for a week and got this message. I got the message we all know and hate, so I asked my wife to wait for it to finish and then unplug my computer. I got home a week later, and the message was still there!
This has always been an annoyance with otherwise solid software, but now it's a deal-breaker. Off to demand a refund. :(
I can confirm too that ATI 2015 design has indeed been changed. Instead of waiting a few hours to shutdown, now it takes an eternity!!!!
First of all I would like to specify that I'm an old customer of Acronis and that most likely I will not be more unless Acronis will provide as soon as possible a serious solution to this serious problem.
On my pc with windows 8.1 64 bit, today, for the second time in a week, I had to restore the MBR because at shutdown the system hangs with the fateful message "operations are in progress" and I had to turn it off manually, then were impossible to start windows getting 0xc000000e error message indicating that the file winload.exe was damaged.
I would like to point that those who buy a backup software does it because he wants to have a healthy system. ATI 2015 instead currently acts as a VIRUS and this obviously makes no sense.
I am really fed up and I expect a serious answer to my post by Acronis. Otherwise I will have to uninstall the software to preserve my system and never will buy an Acronis product.
I have ATI 2015 installed on two desktop computers. The left hand machine is running Win7 Home Premium and the right hand machine is running Win7 Professional. On the left hand machine, ATI is used to perform a once a month disk image and does not interfere with shutdown. On the right hand machine, ATI is used to perform a weekly full backup and a daily disk image to a connected external hard drive. The disk image is performed at 5:00PM if the computer happens to be running, otherwise no.
The ATI shutdown bug often appears on the right hand computer. It seems to be more common after ATI has performed a disk image. I have tried waiting it out but that has never worked, even when I left the computer on all night. I have tried disabling some, then all ATI services and startup items in msconfig, and that seems to reduce the incidence of the shutdown bug, but it does not eliminate it totally. Same story with going into Task Manager just before shutting down and manually closing those ATI-related tasks that are running. (Both of these "fixes" have been suggested on the web.)
ATI is working for me in other respects. If it did not present the risk of corrupting Windows because of a forced shutdown, I would be a fan. Right now, I don't see a solution and instead see a seller in denial. In the USA such denials usually end up inspiring a class-action lawsuit. If I understand Acronis' position correctly, it is that this is not a bug, but a feature. If so, then this "feature" intentionally prevents a clean shutdown not merely for a few minutes, but indefinitely. If they intentionally designed the product this way, then they had a duty to warn their customers that it would interfere with their reasonable use of their computers and expose them to the risk and cost of corrupting Windows. You would think that, considering their potential liability, would hasten to explain themselves and offer a real fix, for free, pronto.
And then we can talk about whether ATI leaves your computer a mess when it uninstalls.
Hi William,
obviously I completely agree with you!
I've found a solution that works for my system windows 8.1 64 bit, ATI 2015.
I've created a file killacronis.bat and put it on C: the disk where windows is installed.
The used Group Policy Editor to run the script when shutting down my PC following steps at http://lifehacker.com/use-group-policy-editor-to-run-scripts-when-shutt…
I attach a file killacronis.txt to this post. If you wanto to try you can download it and change .txt extension in .bat.
It works on my system, I didn't try it in windows seven.
This is only a workaround. Acronis SHOULD PROVIDE A REAL FIX.
Thanks. I've seen this fix on this forum but being a non-expert I hesitate to start making changes beneath the GUI, and I do not know in advance whether it works on Win7. Right now, the possibility of a backup solution that works without these issues (Macrium) is pretty tempting. Acronis has raised the stakes by making it necessary to download a special piece of software to clean up their messes, and apparently even that may not work. Sigh.
Thanks. I've seen this fix on this forum but being a non-expert I hesitate to start making changes beneath the GUI, and I do not know in advance whether it works on Win7. Right now, the possibility of a backup solution that works without these issues (Macrium) is pretty tempting. Acronis has raised the stakes by making it necessary to download a special piece of software to clean up their messes, and apparently even that may not work. Sigh.
I haven't tried the script yet to confirm that it works in all cases (I'm simply uninstalling the product and requesting a refund), but for your peace of mind, the script itself is very innocuous. The code basically says, "stop the Acronis services, wait, stop the Acronis applications, and then do it all again just to be sure." If you click that link and follow the instructions to make it a shutdown script, it should effectively stop Acronis from hijacking your shutdown sequence.
It's completely ridiculous that we have to even consider this hack to avoid Acronis corrupting our systems, and even more ridiculous that they aren't in this thread profusely apologizing for this horrible defect and providing massive damage control, so I sympathize with your lack of desire to even implement this hack. But if you choose to, take comfort that it's harmless.
I don't know about anyone else, but I have not seen a "hung shutdown" in quite some time.
No scripts needed.
Thanks for the additional info about the script.
Michael Kenward: I didn't see the shutdown bug on the right hand computer for about two weeks after installation, it is still intermittent, and does not occur on the left hand computer.
Pietro Cappai: I went ahead and added your script to the shutdown process. So far so good. I'll let you know if the shutdown bug occurs again.
The only concern I find in reading this and another thread here is that using the script to force a shutdown might interrupt a backup in progress and corrupt data. That won't happen here because my Acronis backups run only at the scheduled time and I check Windows Explorer to see that they are complete before shutting off the computer. Validation is set to occur either immediately upon running the backup or in the case of one backup plan, at a time when I can avoid turning off the computer.
The only concern I find in reading this and another thread here is that using the script to force a shutdown might interrupt a backup in progress and corrupt data.
I wouldn't know about data corruption, but if you leave Acronis to shut down itself, the closure is less than elegant.
I noticed after this happened that my backup was flagged as "interrupted". But that was the only clue. Acronis did not pick up when I restarted, nor was there any warning that I had an interrupted backup.
Not what I would call user friendly.
The "fix" just failed, about an hour after Acronis ran a disk image. In other words, shutting down, I have the BSD.
This is about 6:30 PM. The disk image completed at 5:12 PM. I was able to recover a file from it, using the Acronis software, which says to me that the disk image was completed. I do not know whether the validation was also completed because the program does not confirm that.
It happens to me if I cancel a scheduled backup or a backup in progress... otherwise, the shutdown message never pops up.
Acronis is history in this home office. I paid for a three-computer license. They got my money but will get no more of it. I have switched to Macrium Reflect.
The Acronis Cleanup Utility apparently worked well on both computers. The Utility would not be necessary if the software uninstalled itself cleanly, but at least we have it. The way it works compounds the ridiculousness of the situation. The utility, which is some sort of DOS thing, apparently cleans up straggler files automatically at a certain point in its processes. The utility then tells you that you can reboot, but the instructions for using it (see article 48668) tell you NOT to do so, but instead to manually inspect the registry in two places and delete any straggler files the utility missed. When they are gone, THEN you can reboot. In my case none of these files remained, on either computer.
It's a shame about Acronis. I would have been a fan if it hadn't been for this shutdown bug.
No, the 2015 Version still as the problem. I changed my Acronis settings to manual expecting that that Acronis wouldn't be running on shut down but no, it appears to be running and freezes my laptop (Windows 7) with the error msssg "Operations in progress etc", which persists ...only fix is to take battery out ......does Acronis have a more viable solution ?
I contacted support to request a refund, and they sent me a super-secret developer build that supposedly fixes the problem. It doesn't. Then they released a major software update that claims to fix the problem, but all it does is change the message on the screen. Instead of saying "Operations are in progress ..." it now says something like, "We know there's a fatal bug in this software, and we're pretending to forcibly kill or app so you can shut down, but in truth, nothing's actually going to happen, so unless you hard reset your computer, it's going to sit like this all night long -- oh, and if you do hard reset your computer, as an added bonus, we'll corrupt your backup for you!"
This thread will die out, because they've changed the message on the screen -- probably their strategy to deflect away from how silly they look -- but in case someone's still watching, NO, the latest version does NOT fix this bug.
I cannot perform any of the suggested fixes because the message reappears even after I shut down my laptop, which uses Windows 10. Any suggestions on how to start it?
I cannot perform any of the suggested fixes because the message reappears even after I shut down my laptop, which uses Windows 10. Any suggestions on how to start it?
I don't follow the issue. If you're unable to start Acronis, or constantly seeing this message, a clean uninstall and reinstall usually does the trick.
Click the link in my signature for the 2016/2015 cleanup tool to read more about it and download the Acronis cleanup tool. After that, reboot and reinstall from scratch and you will most likely not see this issue again.