Original serial number not permitted on emergency machine

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I am unable to start my main computer with a Windows Boot Manager error, strangely the morning after I left it running a schedule backup which was still running when I shut down last night - but that is another story.
Whilst my main computer is in for repair I am trying to recover key files on to a laptop. Fortunately I have the installation file for True Image 2015 available and have installed it on the laptop. I entered the serial number and it told me this is an upgrade serial number (OK yes) and asked for the original serial number - but when I tried to enter this it would only take the first character.
Is this because the laptop did not have True Image 2014 on it and so will not accept the True Image 2015 upgrade and is there any way to get around this?
I am currently running 2015 on a trial basis on the laptop and have managed to recover the most important files but I would prefer a longer term solution.
Thanks
Tim

Fri, 01/30/2015 - 15:47
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 124
Comments: 2669

Hello Tim,

please use copy/paste when you enter the serial number of the older version.

The difficulty you've faced is already registered in our database and will be fixed in future updates.

Thank you.

Sat, 02/07/2015 - 17:40
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