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Outlook 2007 - File Size

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I have been using ATI for some time without issues (currently on 2012) and suddenly am having errors with email backup. All email options under configuring email backup process have been selected. In troubleshooting I have tried many things. deleted backups, created new task, tried full, tried incremental, tried version chains, replaced current, (create only incremental versions after initial full version is not selected), tried different drives etc and the "full" backup size is still only 75mb but should be around 500mb. What else can I do? Any help appreciated.

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David,

Have there been an Windows Updates recently for your system?

Is the error that you are seeing just the file size? If you are using compression that resulting file size doesn't look too far off.

I take it this is just the PST file you are backing up?

Is your PC connected to a Work network running Exchange at all?

Thanks for your reply. I was doing incrementals but they have stopped working so am now trying to do a "full" email backup. The backup is taking under 1 minute and is only a minute file size. I don't use compression. It is just a stand alone desktop PC, no network or Exchange is used. The PST in Windows (250MB) is a lot larger than the backup (70MB). Not sure on the Windows update, it happens automatically.

Does the file size change if you try making a backup before you've opened Outlook for the day?

Outlook doesn't automatically start does it, in the startup programs?

Silly question, is it possible that you have more than one PST file on your system and TIH 2012 isn't looking at the correct copy?

Is the PST file part of a complete folder or are you just backing up that one file?

Which OS are you running?

I have to manually open Outlook. There is only one PST file (of which I have done a copy/paste to an external drive just to ensure I have a backup in the meantime). I need to backup everything that is in Outlook (calendar, contacts and emails) and am usinng the email backup module. It's always been fine up to now, can't figure out what's changed. I have deleted all tasks/backups and tried to start a new one but it is still a small file even though selecting "Full" backup.

I'm afraid David I'm almost out of suggestions, the last thing that might be worth trying is to run a repair install of 2012 just in case the Outlook script that TIH uses has become corrupted.

I've already repaired (twice). I'll try uninstalling TIH 2012 completely and reinstalling. In my PC I have my windows & programs on an SSD, my data on a separate disk and my backups on another. If uninstalling/reinstalling TIH doesn't work I'll use one of my full disc backups to recover my programs disk to an earlier "good config", then will import the pst file (made via copy/paste or Outlook Export to a file) and see what happens from there. Thanks for taking the time to try and help, I appreciate your suggestions.

David,

If youare going the complete uninstall, make sure all the Acronis folders are empty just incase the installer sees a file and doesn't bother to overwrite it.

I uninstalled TIH 2012, cleared the registry, installed TIH 2012 and still same problem. Outlook file is 227MB, backup is only 75MB. So frustrating.

David,

In Control Panel, find the mail panel. Do you see different profiles there?

Hi Pat

Thanks for your suggestion. Upon checking there is only one profile which is called "Outlook".

David,

OK, so no suspect here. Is your PST in the default Outlook folder, or did you move it to another folder? If it is somewhere else, does it work correctly when it is in the default OUtlook folder: google the default location for your OS version.