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Outlook 2010 backup stalls under Windows 8

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I'm having a consistent problem with Outlook 2010 backups under Windows 8. I'm running an upgrade version of Win 8 Pro and an upgrade version of Acronis 2013, build 5551. Both products are properly registered. I do all file and email back up from HDD to an external drive with plenty of room. The email (outlook) backup seems to stall while accessing the outlook profile. The file name for the stall is Microsoft Outlook/profiles/outlook/2F36BDF190C5B46A999... the remaining name does not display because it's too long.

Other data file backups to the external drive seem to work fine as does Non-stop backup for my data files.

Outlook has not yet been backed up successfully and I've been trying with nothing else running, at night, when backup had 7-8 hours to complete. It does not move the graphic progress bar over 15-20% on the same long file name. Of course the estimated time to completion continues to update, indicating as much as 4 days, 17 hours to complete.

I think I'll try to back up my Outlook and Archive *.PST files and just omit the email profile and other files in the user/appdata/Microsoft/outlook directory. At least I'll have some prayer of recovery. Any other suggestions? I could also manually copy both *.PST files over to the backup drive each night but this should be handled by True Image Home 2013.

I'm using this forum as my primary support to request assistance as I cannot use the acronis/support web site with any of my 3 internet browsers. Even though I'm logged on, it greys the screen and prevents further entry after I enter the top-level problem descriptors. Thanks for your patience with me. Roger G

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Roger,

Is this part of a partition image, file and folders backup or the built in TIH email backup?

Often a problem with Outlook is it locking its files, though this in the past has been a problem with the PST file. You say it isn't running when this problem occurs, but have you actually opened and closed Outlook at any time previously during this login session?

I don't suppose this file name is greater than 256 characters by any chance?

As for the support page problem, have you emptied your browser cache (which browser and build number?)? Have you tried going to your Acronis account and on the left side is a a 'Support' item, if you click on this you should have an option to 'submit a case'. does this work for you?

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