Over 6 months and still no successful backup online...

I wish I could warn the world what a joke the online backup component of the Acronis product is.

And this morning, I get an email saying I've breached my fair usage quota. And I've backed up only 217Gb.

There's another phantom backup of 245Gb that I didn't create.

But neither is a breach in total!

And yes, I have been back and forth with Acronis support for that 6 months. But they've never resolved the issue.

Shame they can never reply to my questions on "How do I get a refund?"

Backup to disk = No problems.
Backup online = Does. Not. Work.

Totally aggravated!