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A personal opinion about Acronis software

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I have been using Acronis as my backup solution for quite a few years now.  I have something to say that I have been wanting to say for some time, but I always said to myself, "eh, what's the point...   if you don't like it, Change!"

 

Here is what I have to say:  If there is a more unintuitive piece of software on the planet, than Acronis Backup Software, then I have yet to encounter it.

 

That's it.  I don't need any help.  I'll probably continue to slog along with it, probably even upgrade...  but not because I like it.  I'm just too lazy to do any more research, and change it.

I will be specific about the following, which is one of the things that I hate most about it:  There are numerous operations that I might click on (or, maybe, hover over, hoping for a tooltip that gives me an explanation), but the impression that I get is that once clicked, there's no going back.  A perfect example of this is, under My backups, if you click on 'operations', there are a couple of choices, "remove from list", and "delete".  Well, both of those are ambiguous.  "remove <WHAT> from list"???  A scheduled backup?  A backup file?, what?  And "delete" is just as bad...  and how is it different from "remove from list"???  They both sound like 'delete' to me...   when I remove something from a list, I have deleted it, haven't I?  So, I won't click on either of those because I don't know what they mean.  Even though I am desparate to figure out how to remove outdated backup sets from within Acronis...  Instead, I will just go to the directory and delete them manually, even though I know that Acronis has an internal list of some sort.

 

Now, don't bother answering the question above.  It is unlikely that I will look in on this forum again for a very long time, if ever.  Just FIX YOUR AMBIGUOUS and UNINTUITIVE SOFTWARE.  I mean, really, backups are not that hard to manage.

 

Goodbye.

 

- s.west

 

0 Users found this helpful

Sam, on the off-chance that you do look at your notifications from posting in these forums, then please understand that your valid comments have been directed at other users rather that at the people at Acronis who need to hear what users like yourself are saying.

If you still have ATI installed, then copy & paste your comments into the Feedback tool within the GUI in Help and then they will go to Acronis.  You are unlikely to get any response but at least someone will have to read them to see if they should do anything further or not.

You can also give feedback at http://www.acronis.com/en-gb/support/feedback.html

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Thank you for the valid points, Sam! I'll pass your feedback to the product team.