Please review this log file, backup failed, not enough space when there is plenty

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I am using ATIH 2012 on a windows 7 64 bit machine where the main drive is a 240gb SSD and I'm trying to run incremental backups to a 1 TB HDD. Obviously with only 158GB of used space on the SSD, I should not be running out of space on the HDD. But after only doing one complete backup and then yesterday's scheduled first incremental backup (which took like 5 hours and completely turned my 5.1 GHz liquid cooled overclocked beast of a machine into a snail, and also took forever to shut down that evening due to some sort of additional processing it was doing at windows closing screen which I have no idea how long it took because I just went to bed), the HDD is already 404GB full.

I am not even going to express how I feel about Acronis wanting to charge for tech support as this is the first time I got a chance to use the software but apparently I waited too long after I bought it and no longer qualify to talk to a human being.

I attached the log file.

You can see the entire build of my machine here:

www.indexmybusiness.com/pcbuild

I am going to try to remain relaxed about this and stay optimistic that Acronis Support will give this the attention it deserves. I think 7 days to reach a resolution is fair for the investment I paid in this software.

Oh and I searched the forums for this issue and apparently a lot of other people seem to have similar error messages but the same recurring theme in the posts is apparent:  the error code doesn't provide any useful information.

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acronis.zip 135.9 KB
Sat, 06/09/2012 - 16:18
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Comments: 9259
mvp

Adam,
I saw the Failed to Open Data Stream, error in the log.

I also see that you have changed the backup name and possibly other backup settings between 2 backups. With ATI, it is higly recommended to create a new task instead of editing the name, destination, scheme or retention rules of an existing backup. This avoids some internal errors, but most importantly that reduce the risk of error/confusion at restore time.

If you delete the task and create a new one, does the problem disappear?

Wed, 06/13/2012 - 02:22
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