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Plus Pack Installation error - Another version already installed

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I am getting an error trying to install the Plus Pack for TI Home 2011 v14.0.0.6597 - See attached screen shot. I have uninstalled/reinstalled ATI home 2011 v14.0.0.6597 multiple times & cleaned up everything in sight I could find in addition to downloading & running the latest cleanup utility. The versions of ATI Home 2011 & ATI Home Plus Pack are identical. Note that in the screen shot I've provided that if I click on the "View Log" button nothing happens except that it returns me to the main installation screen for installing the Plus Pack. I have ran Registry cleaners(Registry Mechanic), manually searched the registry & my system drive for anything I could find that even looked like ATI or the plus pack to no avail. Please note: I am not a newbie. I've been a developer for 37 years now.

My environment is;
- Win 7 x64(all available updates applied)
- Acronis True Image Home & Plus Pack version 14.0.0.6597.

Any suggestion/resolution on this issue would be much appreciated. I'm at the end of my rope :>).

Thanks, Jim

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acronis__pack_install_error.jpg 396.91 KB
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Hello Jim,

Thank you for your message. I will certainly take care of this issue for you.

In order to resolve this installation issue, I would really appreciate if you can provide me with the following logs:

1. AcronisInfo.

2. .Msi log.

Please let me know if you need additional help.

Thank you.