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Plus Pack Installation Problem

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I just purchased upgrade 2012 Home Image and Plus Pack. Home Image installed just fine but I am unable to install Plus Pack - keep getting an error message that 2012 Home Image must be installed prior to installing Plus Pack.

2012 Home Image IS INSTALLED!!!!!

Help??? Cannot connect on phone help line.

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I am having the same issues also. And the link did infact get the 2011 Plus Pack.....

Update: Once I registered the 2012 products, I could download and install the 2012 plus pack correctly...

Auf der Website steht zu lesen Acronis Backup und Disaster Software. NAch der Installation von
True Image Home 2012 weiss ich, dass die Betonung aus Disaster liegt.
Der Online Storage ist nicht erreichbar, der Support ist eine Zumutung,
tolle Software. Also Finger in Zukunft Finger weg von Acronis.

Sidney Kedy wrote:

Tech support gave me this link. It worked for me.
http://download2.acronis.com/s/ATIH2012PP_5545_en-US.exe?e=1315319721&h….

Great! I'll give it a try...have been asking since I just upgraded to 2011 PP, and asked for the "free" upgrade.

BOB C wrote:
Sidney Kedy wrote:

Tech support gave me this link. It worked for me.
http://download2.acronis.com/s/ATIH2012PP_5545_en-US.exe?e=1315319721&h….

Great! I'll give it a try...have been asking since I just upgraded to 2011 PP, and asked for the "free" upgrade.

Tried my 2011 PP serial...failed??
Whatzzzup?

Bob,

You will need a 2012 serial for the 2012 PP.

Colin B wrote:

Bob,

You will need a 2012 serial for the 2012 PP.

1. Acronis said I could use the 2011 PP SN to get the 2012 PP SN at the link for the free upgrade to TIH.....NOPE.
2. I have requested a SN for 2012 PP...waiting.

2012 PP is a free upgrade from 2011 PP if purchased within time frame...like mine.

Please forgive me, but it would be helpful if you gave a straightforward description of 2012 PlusPak status, how to get this add-on program and how to get it installed. Like some of the other commenters I'm upgrading from ATIH2011 with 2011 PlusPak. So far I installed ATIH2012 over the existing ATIH2011 with no issues. I've registered the ATIH2012 Serial Number but there is still no evidence that ATIH2012 PlusPak exists anywhere on the Acronis site that I can find. The previous reference to this website does not work: http://download2.acronis.com/s/ATIH2012PP_5545_en-US.exe?e=1315319721&h…
This link returns "HTTP 400 Bad Request".
Your assistance is appreciated!

George,

Have you paid for and received a PP2012 serial number? If you have, and you have registered it, does the download option under your acronis account work?

George,
I may be mis-understanding. The upgrade to 2012 would require two upgrades and two licenses. Both 2012 upgrade licenses would need to be registered in order to gain access to the download plus pack. The plus pack installation would be listed in the Add/remove section under the letter "P" and the 2011 version plus pack may need to be uninstalled first before an upgrade install is possible. Personally, I always un-install the plus pack before installing a new version.

If you are downloading the 2012 plus pack from your registration page and get the 404 error, then contact support or a private message to one of the moderators and they will assist.