Previous serial no not accepted for upgrade

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Having been prompted by marketing emails to upgrade to Acronis True Image 2014 Premium I purchased and downloaded it in October 2013.

For personal reasons I have only just got round to installing it. I have the serial number that came in the email with the download link, and I have the serial number for my previous product - True Image Home 2011 Plus Pack.

When entering the two serials, under the "Previous" one I get the message "The serial number is incorrect". It is a registered serial number in my Acronis account.

Anybody any clues please?

Fri, 08/22/2014 - 16:44
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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mvp

True Image 2011 had two serial numbers. One for the main program and one for the Plus Pack. Make sure you are entering the one for the main program.

Fri, 08/22/2014 - 19:27
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Ummm. That sounded good, so I went and checked. On my old computer I only have one entry-point to Acronis and that gives me the normal backup stuff. Help >> About only gives a page about True Image Home 2011 Plus Pack. I think it was a combined product at the time at a discount from buying the two parts separately.

I've also looked in C:\Program Files and don't see any obvious other .exe.

Next step is to see what I can find in 2011 emails!

Fri, 08/22/2014 - 19:59
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Bingo, Mustang! :) :) Thanks.

I'm fairly sure about it being a combo product, even though they were available separately, and the combo isn't listed in the upgradeable product list. But you put me on the right track.

Searching my emails as I said I found the serial for my even earlier True Image Home 2010, and it sailed away with that :).

Now to get it registered and set up my first proper backup since 2011! Though I do have lots of folder/file straight copies.

Thanks again.
Bob.

Fri, 08/22/2014 - 20:15