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problem with acronis true image 2014

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Hello one year ago i acquired Acronis true image 2014
When i install the software and insert license code i receive this message:
Please help me

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I don't speak Italian or I'd be happy to try and help. If you translate, maybe I (we) can.

ok no problem.When i install Acronis true image 2014 i receive this message:
Installation failed
configuration data of the product damaged
i use the tool cleanup but the result is the same

Hello Benedetto,
What kind of installation file are you using? Is this a install CD or download. Please remove if CD and/or delete if the file was downloaded, then re-download the latest build (installation file) for the version of Acronis you own. You can obtain this from your Acronis User acct, free. Running the clean up utility, following all steps and restarting was/is a good idea prior to this.

hello and thanks for your answer.Unfortunately i followed your advice and running cleanup but the result is always the same
P.s. i used download file in my account

Greetings,
This is not an Acronis specific error. It generally indicates a problem with the windows installer component or more likely that your system has a corrupt file system or registry entries from failed installation.

The clean up utility does not exhibit this behavior because it doesn't actually install.

What OS are you installing the program under?

You can try performing a System Restore, and run the new installer file you downloaded from your user acct.

You may also want to run System File Checker from an elevated command prompt.

>sfc /scannow

Hello and thanks for your answer
My pc have windows xp
i follow your advice but sfc required cd installation
i do not have installation cd because windows xp is integrated in hard disk

Hello Benedetto,
There is no work around for this.

If your system is SP3, you have the latest windows installer component
You have re-downloaded the Acronis installer file
You need to verify file system integrity

With all due respect, its time for a new OS sir. While I understand it might meet some of your needs, its no longer supported. As more time passes, it will become less safe and more difficult to use. Software incompatibility, problems with webpages displaying or functioning properly, and more. Using Chrome or FF is just a band aid. I know, its like an old shoe... comfortable to wear and use.... but XP has had its day, 14 good years, but its been retired.