problem after upgrading to build 6053 from 2010 previous version

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I did a full backup with the orignal home 2010 software but i upgraded to 2010 build 6053. It will not let me do an incremental backup on my previous versions full backup. I select the tib file but it will not let me update the image. It just sits at the screen like I never selected a valid tib file. Let me know if this a know problem and there is a fix. Thanks.

Sun, 03/07/2010 - 03:36
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Can you Validate the image?

Does TI report any error message or status of the image file (Not a valid image file, for example).

Sun, 03/07/2010 - 05:21
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Comments: 843

Hello Bobby and MudCrab,

Let me assist you with this situation.

MudCrab is right - this issue can be related to backup corruption. So the first thing you should try is to Validate the archive. Also I 'd recommend you to copy the archive to some internal drive and try again.

What happens if you create another full backup from scratch and validate it?

Also, please try to perform the operations using Acronis Bootable Media. To create it please follow: Tools -> Create bootable rescue media. Then boot your machine from it and you will be able to use Acronis True Image without booting any OS.
Acronis Bootable Rescue Media is a standalone version of Acronis True Image Home, burned onto a CD and based on a Linux operating system.

We are looking forward to hearing back from you at your earliest convenience.

Thank you.

Mon, 03/08/2010 - 12:41
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