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A problem with Aronis true image 11 Home

Thread needs solution

Greetings Sorry if this is in the wrong place. Under pressure at work at the moment... Basically I use Aronis true image 11 Home. I have a backup of a tif file thats on a DVD. (I used a USB DVD ROM drive top do this orginally) But my boss doesnt wat to cart a usb DVD ROM so wants to use the on board DVD ROM to copy the contents of the DVD to a blank hard drive. But the problem is, Aronis doesnt detect the on board DVD ROM when i either chose the backup or recovery sections. Just the SCSI drives and USB drives. (I use the full version on boot up) Any information would be useful!

Kind Regards

Chris

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Hello Chris,

Let me assist you.

It appears that there's something wrong with hardware recognition under the standard bootable CD. I may recommend you to try the following workaround:

  • Boot the computer from Acronis Bootable Media (Full version);
  • Hit F11 key after the "Starting Acronis Loader..." message appears and you get to the selection screen of the program;
  • After you get the "Linux Kernel Settings" prompt, please add "acpi=off noapic" parameter (without quotes) to the end of the Linux kernel command line (so it will be "quiet acpi=off noapic");
  • Click OK button.

This may help to fix the issue.

However, if your DVD drive still not recognized, I suggest you to try a special version of Acronis Bootable Media that is based on a different bootloader and has a different drivers for the hardware.

  1. Log in to your account (if you do not have one, you will need to create it);
  2. Once logged in, click My Products & Downloads:

  3. Scroll down to the registered product and click Bootable Media:

  4. Click Download:

  5. Acronis Bootable Media will be downloaded as an ISO file. See Burning an ISO Image.

Please reply to this thread if you have any additional questions.

Thank you.

Many thanks Ilya

The solution was to download a later copy as our original did not have a kernel settings nor acpi=off noapic listed.

Cheers

Chris

Hello Chris,
 
Thank you reporting about the results.
I'm really glad that you have managed to fix the issue.
Please feel free to contact us again if you have any other questions concerning our products.
 
We are always at your service.
 
Thank you.