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Problem with bootable recovery system

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I created a bootable recovery system on a USB flash memory device under TI 2015. On one of my PCs - a very old PC - is seems to work fine. On another PC it worked once, but no longer.

On that PCs the Linux recovery system now boots up but hangs on the Acronis splash screen - the screen showing the patent numbers. My USB mouse works at that point. If I click, the menu displays but the mouse no longer works. My USB keyboard still works. I hit enter and I get a menu selection that includes Restore. I can use arrow keys to select Restore and hit Enter. The device selection screen is displays (with nothing but the Browse option) but the arrow keys no longer do anything. Without the mouse or arrow keys I can do nothing.

That scenario has happened twice. Another couple times the system has crashed and starts collecting a dump, but never finishes. (I assume the USB device I have is too small.

Just to be sure, I rebuilt the bootable system but nothing has changed.

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Hi

Try to make a dvd-recovery instead of an USB Drive. Maybe the USB one will disturb your USB i/o.

What is your mouse exactly? A wireless one? Try to use an old wired one.
It seems to be some drivers problems.

Good luck

The mouse is a wired USB mouse. Not much I can change there.

I tried an old bootable TI2014 CD. No mouse problem, but It couldn't see the external drive (which was plugged into a USB hub). I moved the drive from the hub to USB port and rebooted the recovery system. It could now see external drive but got a hard error trying to read it.

I burnt a TI2015 recovery CD and tried again. Now I got the error when the recovery system was just trying to locate all the drives. I suspect this was not a big difference between TI 2014 and 2015. Rather, the (obviously sick) drive was getting sicker. So I'm giving up on that drive.

That was all using the external drive that is normally on my old PC. The "regular" external drive on this PC is a USB 3.0 device. That's where I do my backups. Neither the 2014 or 2015 recovery system saw it at all. Can the recovery system support USB 3.0 external drives? If not, I'm in big trouble.

Do I have to build a WinPE recovery CD? The instructions for building one are intimidating.

Since posting on this thread I found the old (but still active) thread http://forum.acronis.com/forum/76154 on this topic. From that thread I have learned the following:

  • I did need to burn a CD.  A number of people have had problems using USB flash media for the recovery system.
  • If I boot the recovery system with my USB 3 drive unplugged, wait a short time, connect the drive, and wait again, the recovery system will see my drive.  And I was able to validate the backup.
  • A recovery system generated under the new TI 2016 has an option to bring up a 64 bit version of the recovery system.  That 64 bit version sees USB 3 drives. 
  • USB 3 support worked in the TI 2014 recovery system - the failing support was new with TI 2015.  This problem was discovered last December and reported to Acronis shortly thereafter.   Fixing it has not been very high priority for Acronis (maybe because not everybody with USB 3 drives have the problem).

Patrick O'Keefe wrote:

I did need to burn a CD. A number of people have had problems using USB flash media for the recovery system.

USB Drive is faster as CD. But you can fast always trust a CD for booting even in this case with recovery tools.
So if you have time, use CD instead of USB Drive...

Anyway thanks for having posting back your solution.

Dieter Heyn wrote:

Can you change the boot mode?
>>>> "LEGACY"

in my case (ACER aspire) so it was!

Do you know that that refers to? Is that BIOS vs UEFI?

I have an ACER aspire PC.
When I want start the PC with an ACRONIS BOOT CD to perform a restore, I must change the boot mode, from "UEFI" to "LEGACY" in BIOS.
If not, "the patent numbers" then I see on the screen as described, and I can do nothing further.
Sorry, my english is very very bad, and the translation of BING is also not the best. Maybe I have not properly understood your problem.

I used BIOS rather then UEFI. (One of my PCs is so old it doesn't have UEFI support.) On both PCs the mouse no longer works once the recovery system has found my external disk drives. Both the drives and the mouse are USB devices. I suspect drivers for my USB bootable media, USB mouse, and USB external disk drive are incompatable with each other.

In this case, try to use the keyboard to go through the menus, options, etc.. Without mouse.
Old fashion but works.

Oh, I tried that several times. It worked fine right until I had to do a "Browse" to find the backup. I couldn't get the arrow keys to work on that screen.

But all this is irrelevant now. I've created a recovery CD. When booting from the CD I have no problem with the mouse.