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Problem installing ATIH 2015

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I bought Acronis True Image 2015 from Newegg.com.  I attempted installation and it said there was an update available and I said to install the latest.  It suposedly installed it and put the shortcut on my desktop.  I check explorer and it shows that the files are on my computer BUT when I open it with the shortcut it says ATIH is nt installed.  I try to delete it so I can reinsall it and use the repair option on the disc but does not correct the problem.  When i try to delete it through the control panel I am not allowed to delete it either.

 

What do I need to do in order to get this installed?

 

I had 2013 installed prior to this but I deleted it through control panel.

 

 

 

 

0 Users found this helpful

Tom, please run the Acronis Cleanup Tool - link in my signature below, and let this remove the current ATIH 2015 program & settings, then try again to install your software.

I'd also suggest you register your license on the Acronis website so that it shows up in your account.  You should then be able to download full installers from there - most likely the latest version so that you don't have to "ugprade" after installing again.  Do this after running the cleanup tool though so that you start with a fresh install.