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Problems with build #6131 ti 2012

Thread needs solution

I have been running the latest build (#6131) for over a week now and have some issues:

1. progress bar in backup window not showing movement or % complete.
2. Time left remains at calculating for entire backup
3. application does not shut down computer with box checked for shut down computer
4. Backup seems complete but no indication on progress bar, time left still caclulating and no backup complete indication in backup window.
5. close acronis and reopen application. Backup window is now normal showing that backup is complete. Backup is OK on my external drive.

I experienced none of these problems in the previous build.

I no longer have support since I upgraded to ti 2012 in the middle of October. How do I get this info to Acronis support so it can be fixed. This is my first time reporting a problem and I couldn't find anywhere on the web site to report a problem since my free support has expired. Seems kind of silly if someone finds a problem and there's no communications available directly to Acronis customer support. I am running windows 7 64 bit.

Thanks, Ralph

0 Users found this helpful

Hello Ralph,

Thank you for your post and sharing your experiences with our software. I will do my best to help you.

If you would like to contact our Support team after your initial 30 days aftersales support has expired, you can purchase a PPI license (per incident) and get in touch with us. Please note that if the problem turns out to be a known issue with our software we will refund the PPI.

I have checked our internal resources and the issues that you reported will require additional investigation, they could be system or settings specific.

Should you need additional help or if you will have any questions about your support case feel free to contact me directly.

Please let me know if you have additional questions.

Thank you.

IF your only prob is the progress indicators not udpating correctly, count yourself lucky. IF it really bothers you, make sure you hae a full disk mode backup and uninstall build 6131 and install 6154 and see if that works any better for you. If not, then I'd restore to pre-6154 condition or you could stay with the later build.