Problems with a new PC
A sad story to relate with a new computer.
I had been using ATI 9.1 for over four years with an XP/SP3 computer and had no problems at all: everything worked well with full backups once a month and incremental backups in between; great. Then I upgraded to a new computer – W7/64, an SSD system disk and the works. ATI 9.1 was not still available so I went for ATIH 12 and now my problems started.
First off after loading and taking an immediate backup I set the SZ and initialised the ‘F11 Recovery Manager’ key. Then I went on moving stuff from old to new and closed down. The next day I could not boot. After much work by my suppliers, they found that they had to boot from the Windows 7 CD ROM, delete all the partitions of the primary SSD drive, install Windows from scratch in a newly created C: partition and finally restore from the backup file I had taken just after installation. That cost me time and money! I have complained to Acronis about the problem but to date have had no reply.
Once all was working again, I carried on moving files over and again making backups. Then on shutting down I had the dreaded “Operations are in progress…..” message and had to wait for the computer to switch off.
As the size on my data disc was increasing rapidly, I decided to go for full backups initially. I started one and after it had run for about 10 minutes and had an estimated 55 minutes to go, I noticed that I had put the wrong date in the file name. I stopped the backup, changed the file name and re-started. After 10 minutes or so I saw that there was now an estimated four hours to go so I stopped it to see what I had done wrong (i.e. why it was taking so long this time). I found nothing so started it again. This time after 10 minutes the estimated time left had reached seven hours and was still climbing. At this point I stopped the backup, closed down and went to bed.
Needless to say I am less than pleased with ATIH 12 and am now looking around for alternatives. This is not what I wanted and I have to add that my old computer, which is still in use, now also has ATIH 12 and works OK.
Come on Acronis, get your act together!
Alan