Problems uinstalling 2009 version
Hi,
I had ACRONIS True image home 2009 running on my WINDOWS 7 machine.
I deleted it, because I want to install Acronis True Image 2016.
I used the deinistallation tool, because the system could not uninstall 2009 by itself. I check the keys in the registry. All gone. Acronis does not appear under programs and functions anymore. Looks to me, it should be completely deinstalled. PC was restarted twice.
Acronis True Image 2016 STILL complains that some older version has to be deleted.
I have no more Idea what to do.


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Hi Steve,
Thx for the reply. I doubt, that I have any of the options you mentioned activated, but I'll definitely check.
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HDW57, check my post in the link below. There are others who have reported some leftover files/folders in programdata that are not removed even by the cleanup tool. This can be due to the ownership of those files getting out of whack. Check for leftover folders (turn on show hidden files/folders in Windows explorer first) in the folders identified in that thread. If they are there, then you need to take ownership of the main folder(s). After ownserhip is completed, then give "all users" and "administrators" FULL ACCESS. Let the permission replicate and then you can manually delete those folders. Run cleanup tool one more time for good measure and reboot and then see if you can install. When installing, always right-click and choose the option to "run as administrator" - this should be standard practice for any application you attempt to run or any removal or installation that might need admin access (as does the clean tool, and Acronis installers).
Bobbo's cleanup recommendation: https://forum.acronis.com/forum/126092#comment-391779
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