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Product has never run and immediately give "Internal error" message

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I just downloaded and installed the product and when run I get an "Internal error" message in as error occurred dialog box "Details" button provides

(0x0)
Tag = 0x0

Looking at the forums, many share this problem. How do you fix this, or how do I get my money back?

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jim dudley wrote:
I just downloaded and installed the product and when run I get an "Internal error" message in as error occurred dialog box "Details" button provides

(0x0)
Tag = 0x0

Looking at the forums, many share this problem. How do you fix this, or how do I get my money back?

or just schedule the backup and wait till it is in the queue and when the time has PASSED for the backup to start just eject your external hard drive and then reconnect. It will show something you haven't seen before!! NOTE: you have to be able to see schedule tasks in TI to pull this off. When your backup is done you will have full control of One Click. Really this one will work!!! You may have to try it a couple of times to get the feel of what is going on. I have spent numerous days trying to fix this with no help from anyone. I thought that I have seen that type of error before then in dawned on me that the structure of the error was similar to a USB stack problem that I was having. Guess how my external hard drive is connected to my computer? If you guess USB then you are right!! That was a clue for tech team and not a slam against you all!!!

Post Scriptum

I have never seen software that has provided as many opportunities to become a "purchased Beta tester" as this one3 has. I have literally replaced every major function of this software at the direction of the TI Techs assigned to monitor this forum. Actually by proxy because I never talked to a tech (just to be fair!!)

I elected to use this software because I was so impressed with it BEFORE I migrated to Windows 7. It works great as a migrated program. Then the 30 days ran out. At that point I opted to use the Windows 7 backup. There wasn't enough flexibility with that because I am a maniac with my computer. MY fault but my use should be met regardless.

So to all of you, to include myself, that have beta tested this with your own time after paying should really ask Acronis one question. Are you really going to charge me for this?

I bought the stand alone version and downloaded the latest version as per instructions and have the same problem as the 3 previous users. I have Windows XP and wanted a good backup before migrating to 7. How do I fix this problem? or do I just forget the whole thing.

The Acronis True Image Home 2010 One CLick Backup has been useless from the outset, generating the internal error, (0x0) Tag = 0x0. and inviting an attention from Acronis which is unvailable apart from buying a nine or ten dollar conversation.

There's no support even if you buy their Enterprise Products with a Maitainance Program. You can spend over a $1000 on their products and still not get any decent support. Your best bet is to request a refund within 30 days of purchase and go to another product.

Hello all!

First of all thank you for your comments and for sharing your feedback with us - it is really important for us.

I would like to notify you that currently we are working on the "tag 0x0" issue in this thread, and I would appreciate if you could kindly take a look at it, and, if possible, provide us with the information requested - it will help us to speed up the process greatly, and I'm sure we will get is fixed.

Dear Rob and Jason,

I completely share your concern and would like to apologies for the inconvenience you have faced. I'll be glad to help you with all your questions.

Rob, I would appreciate if you could kindly give me some additional details regarding the issue you have faced. Could you please kindly specify me the  sequence of steps you performed before the problem occurred? Also could you be so kind to provide me with the Acronis Info gathered: 

- Download AcronisInfo
- Run the downloaded file.

The gathered information will be put in AcronisInfo.zip in the same folder, where the AcronisInfo was saved.

This information will allow us to take a closer look at the Acronis product state and logs.

This will give us more detailed review of the case and help us to find a solution.

Jason, thank you for your feedback - it is important for us. It is sad to hear that you couldn't reach support, and I would appreciate if you could give me a chance to help you.

Unfortunately I couldn't find any proper case related to the issue you are experiencing, so could you please kindly specify it to me? I will be able to find it in our cases base and take care of it. Meanwhile, could you please also provide me with the details of the issue faced? I will be happy to provide you with assistance and solution.

Thank you in advance for cooperation and patience,

I will be waiting for your reply!

Thank you!

Yana,

I'm sorry but we've decided that Acronis is not able to provide the level of support we require for our clients, especially when its a software providing such a crucial thing as Backup and Restore.

I spent 24+ hours trying to get elevated to Level 2 support, had a business totally down for a full business day, and experienced data loss when out backups were not able to restore correctly. I'm not wasting another minute of my time on Acronis.

Unless, I start to hear some positive things in the channel regarding Acronis, its unlikely we will ever even evaluate your products again.

Regards,

Jason

Jason,

If you're still monitoring this thread, what product did you migrate to? I've been evaluating some replacements for Acronis, but haven't yet settled on one yet. What did you find to work for you?

Brian

backup monitor  - an internal error has occured

I have the same issue and the lack of support does not make this a good product for us to go forward with. It just doesn't work

 

 

Vincent, what product do you have a problem with?

This forum is for older, unsupported, Acronis products and none of the earlier posts have mentioned what product / version they were posting about?

I don't recognise the term 'backup monitor', so please provide more details of what the problem is that you are seeing, along with information on the computer environment in which the problem occurs?

In particular, which version of Windows, which Acronis product, version & build as appropriate, what actions you were performing, what messages are given in the log files etc?

Acronis Backup 12, 32-bit Backup_Agent_for_Windows_web, running on Windows XP SP3, backup monitor part of Backup_Agent_for_Windows_web installation.

Vincent, is this the Acronis Backup 12 Beta trial product?

Vincent, please post to the Acronis Backup 12 Beta forum where the Acronis Support team should be able to help you with any issues you are seeing with this beta product.  You should have been granted access to the beta forum as part of your enrollment in the Beta programme.

Thank you for your guidance. I will sit it out until it is out of beta and officially released and then try again.

Not much of a screenshot to send. It is a notification in the right side of the taskbar for the monitor that just says an internal error has occured. I unistalled it and will wait for the actual release before attempting it again.